Legal Implementation Specialist

Luminance; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Luminance is looking for a Legal Implementation Specialist to join our dynamic Onboarding Team in Greater London. This role provides an exciting opportunity to work with global clients, ensuring successful integration of our cutting-edge legal AI technology.

The ideal candidate will have a strong attention to detail, project management experience, and excellent communication skills. A passion for the intersection of legal services and AI is essential, along with an undergraduate degree in a relevant field.

Qualifications

• Project management skills to handle multiple projects simultaneously.
• Strong communication skills to articulate complex ideas clearly.
• Self-driven and proactive attitude focused on enhancing customer experiences.

Responsibilities

• Onboard and implement legal AI technology for customers.
• Collaborate with customers throughout the onboarding process.
• Design, test, and refine prompts supporting legal workflows.

Skills

Attention to detail

Project management

Strong communication

Problem-solving

Learning new technologies

Creative thinking

Effective prompt crafting for AI

Education

Undergraduate degree (2:1 or equivalent)

Job description

This is a fantastic opportunity to join Luminance, thepioneer of Legal-Grade™ AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance, a market-leading AI company, is seeking a Legal Implementation Specialist to join our dynamic and growing global Onboarding Team. The company has grown by 5x over the last 2 years, raised a $75m Series C funding round in 2024 and it rapidly expanding globally, with enterprise customers.

This role offers a unique opportunity to work with a diverse client base, including in house teams in over 60 countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s current contract management processes.

• High attention to detail.
• Project management skills and ability to manage multiple projects at one given time.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
• Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
• Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
• Skilled in crafting effective prompts for AI systems, with the ability to design, test, and refine prompts that support legal workflows and client delivery.
• Undergraduate degree at a 2:1, or equivalent in a relevant field.

• Optional
• Understanding of contract law including negotiating commercial agreements.
• Legal experience, for example paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal technology is a plus.