Legal Engineer — Implementation & Automation Lead

Wordsmith; City of Edinburgh; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Office in Edinburgh/London

Job summary

Wordsmith is seeking a Senior Customer Implementation Lead to guide enterprise customers through implementation projects, translating legal workflows into AI-enabled automations. You will design tailored processes, configure the platform for real use cases, and drive complex integrations with customer systems.

You’ll work with in-house legal teams, Legal Ops leaders and cross-functional colleagues to ensure successful adoption.

Qualifications

• Experience in legal tech, legal operations, or process transformation.
• Strong understanding of how in-house legal teams work.
• Experience managing customer projects and guiding stakeholders.
• Able to build integrations and automations; know when to involve engineering.
• Structured thinker with clear communication for customers.

Responsibilities

• Lead implementation projects for new customers and design tailored workflows.
• Configure the platform for real legal use cases and enterprise scope.
• Build integrations and automations; create templates and reports.
• Act as escalation point for technical issues and training questions.
• Support onboarding and initial adoption; enable expansion.
• Provide product feedback from customer usage to Product and Engineering.

Skills

Project management

Customer facing

SaaS implementation

Legal ops knowledge

Tools

APIs

Workflow automation

CRM integration

Job description

Wordsmith is seeking a Senior Customer Implementation Lead to guide enterprise customers through implementation projects, translating legal workflows into AI-enabled automations. You will design tailored processes, configure the platform for real use cases, and drive complex integrations with customer systems.

You’ll work with in-house legal teams, Legal Ops leaders and cross-functional colleagues to ensure successful adoption.