Legal Engineer

Wordsmith; City of Edinburgh; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Office in Edinburgh/London

Job summary

Wordsmith is seeking a Senior Customer Implementation Lead to guide enterprise customers through implementation projects, translating legal workflows into AI-enabled automations. You will design tailored processes, configure the platform for real use cases, and drive complex integrations with customer systems.

You’ll work with in-house legal teams, Legal Ops leaders and cross-functional colleagues to ensure successful adoption.

Qualifications

• Experience in legal tech, legal operations, or process transformation.
• Strong understanding of how in-house legal teams work.
• Experience managing customer projects and guiding stakeholders.
• Able to build integrations and automations; know when to involve engineering.
• Structured thinker with clear communication for customers.

Responsibilities

• Lead implementation projects for new customers and design tailored workflows.
• Configure the platform for real legal use cases and enterprise scope.
• Build integrations and automations; create templates and reports.
• Act as escalation point for technical issues and training questions.
• Support onboarding and initial adoption; enable expansion.
• Provide product feedback from customer usage to Product and Engineering.

Skills

Project management

Customer facing

SaaS implementation

Legal ops knowledge

Tools

APIs

Workflow automation

CRM integration

Job description

WordsmithWordsmith is building the legal operating system for in-house teams, and we are growing fast.

We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.

the company brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.

We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.

More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use the company. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.

What you’ll do1. Customer Implementation Lead implementation projects for new customers

• Design workflows and automation tailored to each organisation

• Configure the platform to support real legal use cases

• Scope implementations for complex enterprise customers — use cases, sequencing, and where value will land first

2. Solution Design Work directly with legal teams and Legal Ops leaders to understand how they operate

• Translate legal processes into structured workflows and AI-enabled automation

• Advise on best practices for implementing legal technology

• Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer’s judgement

3. Technical Build Build integrations and connect the company to customers’ systems, knowing when to bring in Engineering

• Build agents, skills, automations and workflows, from standard templates to complex multi-step processes

• Take on complex reports and playbooks, leaving standard ones, such as a basic NDA blueprint, to the wider customer team

4. Escalation & Fixes Reconfigure playbooks and workflows when a customer’s risk appetite or process changes

• Act as the escalation point for technical issues and complex training questions from Support and Enablement

• Run deeper health checks where a setup needs technical or process review

5. Customer Success & Expansion Support onboarding and early adoption

• Help customers expand into additional workflows and use cases

• Create the template flows Enablement uses to demo and train on standard product workflows

• Provide on-site embedded support where a customer needs hands‑on technical help

6. Product Feedback Surface patterns, insights, and recurring requests to Product and Engineering

• Help shape how the product evolves based on real usage

What we’re looking for Experience in legal tech, legal operations, or process transformation

• Strong understanding of how in-house legal teams work

• Ability to manage customer projects and guide stakeholders through change

• Comfortable working across legal and technical domains

• Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering

• A fixer’s instinct — comfortable diagnosing a live setup and reworking it when a customer’s needs change

• Structured thinker — you can turn messy processes into clear systems

• Strong communication skills and confidence working directly with customers

Typical backgrounds include

• Prior Legal Engineering experience

• Implementation or solutions consultants in SaaS (CLM / Legal Tech is a plus)

• Legal Operations Professionals

How we work

We’re an in‑person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.

We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.

You’ll sit in the Transformation team, reporting to the VP of Transformation, and work alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.

Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.

Why WordsmithWordsmith is growing quickly, winning new customers and expanding within larger organisations. How legal work gets rebuilt around AI is still being written, and Legal Engineers are the people writing it with our customers.

You’ll work directly with ambitious in‑house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. It is a rare place to combine legal judgement with building things.