Legal Client Services Specialist — Call Centre

KP Law; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

KP Law is a UK-based claimant law firm with offices in Liverpool, London, Manchester, and Birmingham. As a Legal Assistant in our Client Service Team, you will handle queries, ensure a high level of service, and contribute to the firm's mission of delivering meaningful outcomes for clients.

We value collaboration, client-centric service, and continuous improvement. The role involves phone, email, and social media support, with shifts and some travel to Liverpool and Manchester offices.

Qualifications

• Experience in customer service roles.
• Experience handling client inquiries via phone, email, and social media.
• Experience with case management / CRM / client databases is a plus.

Responsibilities

• Handle inbound client queries via telephone, email, website and social media.
• Provide timely updates on case status to clients.
• Act as first point of resolution for client complaints.
• Maintain client information in the relevant systems.
• Collaborate with operations and legal teams to ensure client satisfaction.
• Participate in team meetings and contribute to process improvements.
• Work patterns: 2 shifts 9:00–17:30 or 11:30–20:00; 1–2 Saturdays per month.
• Travel to Liverpool and Manchester offices as required.

Skills

Customer service

Telephony

Email

Social media

CRM systems

MS Office

Tools

CRM software

Job description

KP Law is a UK-based claimant law firm with offices in Liverpool, London, Manchester, and Birmingham. As a Legal Assistant in our Client Service Team, you will handle queries, ensure a high level of service, and contribute to the firm's mission of delivering meaningful outcomes for clients.

We value collaboration, client-centric service, and continuous improvement. The role involves phone, email, and social media support, with shifts and some travel to Liverpool and Manchester offices.