Legal Administrator - Estate Planning

Co-op Group; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail organization is looking for a Legal Administrator to join their estate planning team in Bristol. The role involves supporting case handlers with various administrative tasks, client communication, and requires strong organizational and communication skills. This position offers a competitive salary and excellent benefits including a bonus and discounts.

Benefits

Competitive salary

Coaching, training and support

Pension with up to 10% employer contributions

Annual incentive scheme

28 days holiday plus bank holidays

Discounts on Co-op products

Wagestream access

Free support for wellbeing

Qualifications

• Some previous administration experience required.
• Great communication skills with confidence to speak to clients.
• Excellent organization skills with the ability to prioritize tasks.
• High level of attention to detail is essential.

Responsibilities

• Support case handlers with client communications and administrative work.
• Take inbound calls and build positive relationships.
• Work effectively from a task list and prioritize workload.
• Complete various ad-hoc requests for the team.
• Answer email queries via a shared inbox.
• Support the development of system or process changes.

Skills

Administration experience

Communication skills

Organizational skills

Attention to detail

Job description

Overview

Legal Administrator - Estate Planning
£24,570 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C). Full time, 37.5 hours, Monday-Friday. Bristol, BS32 4SD – office based. We’re looking for enthusiastic legal assistants to join our estate planning administration teams at Co-op Legal Services.

As a legal administrator, you’ll support case handlers and the wider team with a variety of administrative tasks, and most importantly look after our clients. You don’t need any legal experience to be successful in this role; you’ll gain exposure to a variety of legal work and have opportunities to grow and develop in an ethical legal business.

What you’ll do

• Support the case handlers with a variety of client and third-party communications and administrative work
• Take inbound calls, build positive relationships, and address issues that may arise
• Work effectively from a task list, maintaining it and scheduling follow-up tasks with third parties and internal partners
• Complete a variety of ad-hoc requests to meet the needs of the team, including talking with customers and/or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

This role would suit people who have

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisation skills with the ability to prioritise a varied workload
• A high level of attention to detail

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, and you’ll have an opportunity to help us build a stronger Co-op and stronger communities. Our package includes:

• Competitive salary
• Coaching, training and support to help you develop
• Pension with up to 10% employer contributions
• Annual incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Discounts on Co-op products and services
• Wagestream – access to a percentage of your salary as you earn it
• Free support for your physical, mental, and financial wellbeing

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. We want inclusive work environments where colleagues have equal opportunities to reach their full potential. We celebrate differences and recognise the importance of reflecting the communities we serve. We will make reasonable adjustments to our recruitment process for applicants with a disability. We are part of the Disability Confident scheme: we offer an interview to disabled candidates who meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to participate.

You can find more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our diversity and inclusion commitments at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application, we may perform background checks as part of pre-employment screening, including an SRA check, credit checks, and a DBS check. Co-op does not offer visa sponsorship for this role. An online assessment is required as part of the application process (typically 45–60 minutes); current Co-op colleagues do not need to complete this.