Legacy Review & Risk Controls Analyst

8192 Barclays Bank UK PLC; Cardiff; On-site; GBP 40,000 - 52,000; Full time

Job summary

Barclays Bank UK PLC in Cardiff is seeking a Legacy Review Analyst to handle high-volume enquiries across chat, email and phone, delivering accurate, personalised resolutions. The role emphasizes risk-aware process adherence and cross-functional collaboration to enhance customer care operations.

The incumbent will leverage Excel to analyse data, support remediation and improvements, and ensure compliance with policies while meeting productivity targets in a fast-paced environment.

Qualifications

• Strong Microsoft Excel skills with data analysis and interpretation ability.
• Excellent attention to detail and accuracy in work output.
• Experience working in a process-driven environment with adherence to procedures and standards.
• Ability to manage workloads effectively while maintaining productivity and quality.

Responsibilities

• Handle customer enquiries via chat, email and phone with accurate, personalised resolutions.
• Collaborate with cross-functional teams to align customer care processes and mitigate risks.
• Develop and implement customer care procedures and controls, reporting performance to senior stakeholders.
• Identify trends to drive improvements in customer care efficiency and effectiveness.

Skills

Microsoft Excel

Attention to detail

Process-driven environment

Workload management

Job description

Barclays Bank UK PLC in Cardiff is seeking a Legacy Review Analyst to handle high-volume enquiries across chat, email and phone, delivering accurate, personalised resolutions. The role emphasizes risk-aware process adherence and cross-functional collaboration to enhance customer care operations.

The incumbent will leverage Excel to analyse data, support remediation and improvements, and ensure compliance with policies while meeting productivity targets in a fast-paced environment.