Legacy & In-Memory Fundraiser

Claire House Children’s Hospice; Wirral; On-site; GBP 24,000 - 30,000; Full time

Job summary

Claire House Children’s Hospice on the Wirral is seeking a Legacy & In Memory Fundraiser to support the Legacy & In Memory Manager in delivering our fundraising strategy. You’ll engage supporters, steward relationships and handle administration with empathy and care.

Working with teams across Fundraising, Admin and Communications, you’ll grow legacy giving, maintain records in the CRM and present insights to inform campaigns, while developing your skills within a supportive environment that

Qualifications

• Experience of managing supporter or customer relationships.
• Excellent people skills with tact and empathy.
• Ability to manage a varied workload in a fast-paced environment.
• Strong written communication and IT skills.
• Experience with CRM or databases is desirable.

Responsibilities

• Support the Legacy & In Memory Manager in implementing legacy and in memory activities and campaigns.
• Deliver high-quality stewardship and build meaningful relationships with legacy and in memory supporters.
• Respond to supporter enquiries promptly and appropriately, including complex enquiries.
• Maximise opportunities to promote will writing and legacy giving with colleagues across the organisation.
• Maintain accurate supporter records and CRM systems to track engagements.
• Research legacy giving trends and keep marketing materials up to date.

Skills

Relationship management

Empathy & tact

Organisational skills

Communication skills

Data analysis

Teamwork

Tools

CRM system

Job description

At Claire House, our ambition is to be one of the best places to work in the North West. We have an incredible cause to support, we’ve been offering flexible working for many years and have an awesome team of colleagues who make coming to work fun. We work hard to create a happy workplace where people thrive and feel like they’re making a genuine difference to seriously and terminally ill children in our community. Consequently, staff turnover is low, enjoyment levels are high and there’s always plenty of cake.

About the role

As Legacy & In Memory Fundraiser, you’ll play a vital part in supporting the Legacy & In Memory Manager to deliver our legacy and in memory fundraising strategy. Your focus will be on day-to-day stewardship, engaging with supporters and handling administration. You’ll act as a first point of contact for more complex enquiries, providing excellent service and helping to build meaningful relationships.

Working closely with colleagues across Fundraising, Admin and Communications, you’ll help maximise opportunities for legacy and in memory giving, maintain accurate records and ensure supporter journeys are well managed. This is a developmental role for someone looking to build their skills and experience in legacy fundraising, with plenty of scope to learn and progress within the team.

The nuts and bolts of the job:

• Support the Legacy & In Memory Manager in implementing legacy and in memory activities and campaigns.
• Deliver high-quality stewardship and build meaningful relationships with legacy and in memory supporters.
• Work with the Admin team to respond promptly and appropriately to supporter enquiries, including acting as a first point of contact for more complex enquiries.
• Maximise opportunities to promote will writing and legacy giving by working collaboratively with colleagues across the organisation.
• Maintain accurate supporter records and effective systems for legacy and in memory correspondence using our CRM.
• Conduct research into legacy and in memory giving trends, and help keep marketing materials and digital platforms relevant and up to date.
• Act as an ambassador for legacy and in memory giving, representing Claire House professionally and sensitively.

What you’ll need to bring to the role

• Experience of managing supporter or customer relationships, ideally within a fundraising environment.
• Excellent people skills and the ability to handle sensitive conversations with tact and empathy.
• Experience of managing a varied workload and working effectively in a fast-paced environment.
• Highly organised, with excellent written communication skills and attention to detail.
• Good IT skills and experience of maintaining accurate information on a database or CRM.
• Confidence in exploring and presenting insight and data.
• A collaborative and motivated approach, with the ability to work independently and as part of a team.
• An understanding of fundraising regulation and the Fundraising Code of Practice, or a willingness to develop this knowledge.

Closing date: Wednesday 7th October
Interviews will take place on: Thursday 15th October

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

“Our commitment to sustainability”
At Claire House, sustainability is central to how we work and care for our community. We have an established Environmental, Social and Governance (ESG) plan that guides our decisions and helps us operate responsibly. We encourage all colleagues to support and contribute to our ESG commitments and welcome applications from people who share our values

Only shortlisted candidates will be contacted for interviews.