Leasehold Advisor

Southern Housing; London Borough of Islington; Hybride; GBP 27 000 - 34 000; Plein temps

Résumé du poste

Southern Housing is seeking an organised Leasehold Advisor to join our Service Charge & Specialist Leasehold Services team. You will provide administrative and customer support for leasehold processes, keeping clear records and guiding residents, solicitors and colleagues.

Based in London with hybrid working, the role supports Leasehold Officers with casework and documentation, tracks alterations and notices, and helps ensure timely actions while maintaining high service standards.

Qualifications

• Experience in administration, housing or a property-related environment.
• Strong organisation and attention to detail.
• Clear written and verbal communication.
• Ability to manage several tasks and competing priorities.

Responsabilités

• Administer leasehold consents, permissions, notices, registrations and legal documents.
• Maintain accurate records and update relevant systems.
• Act as a first point of contact for specialist leasehold enquiries.
• Provide clear information and guidance to residents, solicitors and colleagues.
• Log, track and progress alterations, subletting applications and other permissions.
• Support Leasehold Officers with casework and documentation for statutory or legal matters.
• Monitor workflows and help ensure actions are completed within target timescales.
• Identify issues and escalations.

Connaissances

Administration

Organisation

Customer Service

Communication

Multitasking

Formation

GCSE English & Maths

Outils

Microsoft Office

Description du poste

About The Role

We’re looking for an organised and customer-focused Leasehold Advisor to join our Service Charge & Specialist Leasehold Services team.

The role

You’ll provide administrative and customer support for our Specialist Leasehold Services function. You’ll make sure leasehold processes are administered accurately and efficiently, with clear records and helpful communication for residents, solicitors and internal colleagues. You’ll also support Leasehold Officers with casework and escalates more complex matters when needed.

The location

You’ll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager.

What you’ll be doing

• Administer leasehold consents, permissions, notices, registrations and legal documents.
• Maintain accurate records and update relevant systems.
• Act as a first point of contact for specialist leasehold enquiries.
• Provide clear information and guidance to residents, solicitors and colleagues.
• Log, track and progress alterations, subletting applications and other permissions.
• Support Leasehold Officers with casework and documentation for statutory or legal matters.
• Monitor workflows and help ensure actions are completed within target timescales.
• Identify issues and escal

What you’ll need

• Experience in administration, housing, customer service or a property-related environment.
• Strong organisation skills and excellent attention to detail.
• Clear written and verbal communication skills.
• The ability to manage several tasks and competing priorities.
• Good working knowledge of Microsoft Office.
• A helpful, customer-focused approach.
• GCSE-level English and Maths, or equivalent ability.

Closing Date: 28th October 2026

Interview Dates: W/C 9th and 16th November 2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.