Leasehold & Homeownership Specialist

Metropolitan Thames Valley; Tottenham; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

Metropolitan Thames Valley is seeking a Leasehold & Homeownership Specialist (inhouse Homeownership Specialist) to provide a fast, responsive, and customer‑focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.

This role can be based in London or Nottingham with hybrid working and regular travel to the

Qualifications

• Strong communication and customer service skills with a proactive, problem‑solving approach.
• Good attention to detail and ability to interpret legal and financial information.
• Knowledge of homeownership services, legislation, and best practice.
• Confident using IT systems, including Word and Excel.

Responsibilities

• Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re‑mortgaging, transfers of ownership, home improvements, sub‑letting and alterations.
• Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
• Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
• Provide advice to customers, Local Housing Managers, and internal teams.
• Ensure statutory and non‑statutory homeownership processes are completed accurately and compliantly.
• Attend and occasionally chair residents’ meetings and undertake sub‑letting breach investigations.

Skills

Communication skills

Customer service

IT skills

Tools

Microsoft Word

Microsoft Excel

Job description

£32,997 - £38,592 p/a

Temporary - Full Time

Closing date - 22 September 2026

The role

Leasehold & Homeownership Specialist known inhouse as a Homeownership Specialist

Location: London, EC1N 8JS or Nottingham, NG9 1LA – Hybrid Working

Contract Type: 12 Month FTC 37.5hrs per week

Salary Banding

London £36,663 - £38,592

Nottingham: £32,997 - £34,733

We are looking for a Homeownership Specialist to provide a fast, responsive, and customer‑focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.

This post can be based at either our London or Nottingham. Regular travel to our London office would be required for this role, if Nottingham based.

Key Responsibilities

• Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re‑mortgaging, transfers of ownership, home improvements, sub‑letting and alterations.
• Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
• Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
• Provide advice to customers, Local Housing Managers, and internal teams.
• Ensure statutory and non‑statutory homeownership processes are completed accurately and compliantly.
• Attend and occasionally chair residents’ meetings and undertake sub‑letting breach investigations.

About You

• Strong communication and customer service skills with a proactive, problem‑solving approach.
• Good attention to detail and ability to interpret legal and financial information.
• Knowledge of homeownership services, legislation, and best practice.
• Confident using IT systems, including Word and Excel.

Download documents

CusSerHomOwn014-Home Ownership Specialist_Nov25.pdf

Occupational Requirements Home Ownership Specialist (1).pdf

Department:Customer Services

Last updated:September 8, 2026

Job ref:NTX1229046