Home Ownership Specialist

Jobtailor; Norwich; On-site; GBP 30,000 - 38,000; Full time

Job summary

Jobtailor in Norwich is seeking an experienced housing/leasehold professional to manage leasehold processes and review legislation. You will deliver a compliant, customer-focused service to homeowners and leaseholders, and handle complex inquiries.

You will collaborate cross-functionally with internal teams and external partners, overseeing Section 20 and QLTA consultations while maintaining high standards of service and attention to detail.

Qualifications

• Proven experience in housing or property management.
• Strong knowledge of leasehold management and relevant legislation.
• Excellent customer service and communication skills.
• Ability to manage challenging situations with professionalism and confidence.
• Proficiency in MS packages.
• Strong organisational skills and attention to detail.
• A proactive, adaptable approach with the ability to work collaboratively.
• Confidence working cross-functionally with internal teams and external partners.
• Self-motivated, with a strong sense of ownership and customer focus.
• Experience reviewing and interpreting leases and relevant legislation.
• Confidence investigating non-standard cases.
• Strong understanding of Section 20 and QLTA consultations.
• Experience managing homeowner permission requests, including subletting and major alterations.
• Solid standard of education and experience in leasehold management and legislation highly desirable.
• Must be eligible to work in the UK; visa sponsorship is not offered.
• Must reside in England or Wales for the duration of employment.]

Responsibilities

• Deliver a compliant, customer-focused service to homeowners and leaseholders.
• Manage a range of home ownership processes.
• Ensure smooth, efficient and positive customer experiences.
• Handle complex or sensitive customer enquiries.
• Collaborate with internal colleagues and external stakeholders.
• Review and interpret leases and relevant legislation.
• Investigate non-standard leasehold cases.
• Manage Section 20 and QLTA consultations.
• Manage homeowner permission requests, including subletting and major alterations.

Skills

Leasehold Management

Lease Review and Interpretation

Section 20 Consultations

QLTA Consultations

MS Packages

Customer Service

Communication Skills

Organisational Skills

Proactive Approach

Adaptability

Tools

MS Office

Job description

• Deliver a compliant, customer-focused service to homeowners and leaseholders
• Manage a range of home ownership processes
• Ensure smooth, efficient and positive customer experiences
• Handle complex or sensitive customer enquiries
• Collaborate with internal colleagues and external stakeholders
• Review and interpret leases and relevant legislation
• Investigate non-standard leasehold cases
• Manage Section 20 and QLTA consultations
• Manage homeowner permission requests, including subletting and major alterations

Requirements

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Excellent customer service and communication skills
• Ability to manage challenging situations with professionalism and confidence
• Proficiency in MS packages
• Strong organisational skills and attention to detail
• A proactive, adaptable approach with the ability to work collaboratively
• Confidence working cross-functionally with internal teams and external partners
• Self-motivated, with a strong sense of ownership and customer focus
• Experience reviewing and interpreting leases and relevant legislation
• Confidence investigating non-standard cases
• Strong understanding of Section 20 and QLTA consultations
• Experience managing homeowner permission requests, including subletting and major alterations
• Solid standard of education and experience in leasehold management and legislation highly desirable
• Must be eligible to work in the UK; visa sponsorship is not offered
• Must reside in England or Wales for the duration of employment

Core Competencies

Demonstrates expertise in leasehold management, including reviewing and interpreting leases and relevant legislation, while delivering exceptional customer service and managing complex inquiries. Proficient in Section 20 and QLTA consultations, with a strong focus on collaboration and organizational skills.

Highest-signal resume keywords

• Leasehold Management
• Customer Service
• Section 20 Consultations
• QLTA Consultations
• Lease Review and Interpretation

ATS Optimization Keywords

Hard Skills

• Leasehold Management
• Lease Review and Interpretation
• Section 20 Consultations
• QLTA Consultations
• MS Packages

Soft Skills

• Customer Service
• Communication Skills
• Organisational Skills
• Proactive Approach
• Adaptability

Industry Keywords

• Housing Management
• Property Management
• Home Ownership Processes
• Homeowner Permission Requests
• Subletting
• Major Alterations