Property Manager

Onward Homes; Manchester; On-site; GBP 35,000 - 47,000; Full time

Benefits offered by this job

Pension matched up to 10%

Flexible working environment

Simply Health cash plan

Holiday entitlement 40 days

Job summary

Onward Homes are seeking a Property Manager (Home Ownership Specialist) to manage leasehold and property services across dispersed sites. The role emphasizes delivering a high-quality, compliant service and proactive customer engagement within a collaborative team.

You will work with finance on service charges, lead major works planning (Section 20) and inspections, and contribute to a positive, inclusive workplace culture while focusing on resident satisfaction and risk management.

Qualifications

• Sound experience of leasehold management and property management.
• Demonstrable understanding of leasehold and service charge legislation.
• Experience of setting and monitoring service charge budgets.
• Experience of working in a team and proactive in achieving goals.
• Strong written and verbal communication with leaseholders and partners.
• Intermediate Microsoft Office skills.

Responsibilities

• Deliver a proactive, high-quality property & leasehold management service to leaseholders and landlords, including inspections and lease obligations.
• Provide professional written and verbal communications; attend leaseholder meetings and engage customers.
• Conduct regular scheme inspections; identify repairs, health & safety issues and take corrective action.
• Work with finance to produce service charge demands and year-end accounts; monitor variances.
• Plan major works programmes (S20) and ensure compliant delivery and budgeting.
• Collaborate with colleagues to deliver a joined-up service and develop policies.

Skills

Leasehold management

Property management

Communication

Team collaboration

Numeracy/analysis

Education

GCSE standard or equivalent

Property Institute level 2

Property Institute level 3 or above (Desirable)

Tools

Microsoft Office

Job description

About The Role

• We offer a competitive salary of £40,650.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Property Manager (Home Ownership Specialist) to join our Home Ownership team on a permanent basis. The purpose of the role is to provide a professional, cost effective and high-quality property and leasehold management service, managing a portfolio of properties across a range of dispersed sites.

Key Responsibilities

Property & Leasehold Management

• Deliver a proactive and professional, high-quality property & leasehold management service to leaseholders and landlords. Delivering all aspects of the service including scheme inspections, staircasing, lease extensions, Management Packs (LPE1), permissions and the interpretation of complex lease clauses. Develop a clear understanding of individual lease covenants and obligations and ensure that those lease covenants and obligations are fully met, and appropriate action is taken in respect of breaches of Lease. Take ownership of all elements of your sites, working with colleagues across the business to deliver a comprehensive and compliant service.

Customer Service & Engagement

• Provide professional and effective written and verbal communications. Attend leaseholder meetings, positively engaging with customers. Strive to provide a service that delights our customers.

Health & Safety and Compliance

• Conduct regular comprehensive scheme inspections to monitor the upkeep of the property, grounds and standard of services. Identify repairs and maintenance issues and health and safety hazards and action accordingly. Ensure all necessary health and safety checks are carried out. Respond to health and safety concerns raised by leaseholders or third parties.

Service Charges

• Work closely with the finance team to produce accurate service charge demands and year end accounts for leaseholders at all sites within the required timescales. Monitor expenditure throughout the year and take appropriate action in relation to considerable variances including communicating this to leaseholders.
• Ensure sinking funds and accounts contain suitable levels of balance that will facilitate the effective management of the portfolio.

Major Works and Section 20

• Work in partnership with colleagues to set an annual major works programme for each site. Ensure appropriate s20 consultation is undertaken, including dispensation where necessary. Ensure planned and cyclical works are effectively delivered and monitor progress.

Collaboration

• Work in partnership with colleagues across the business to provide a joined-up service offering that drives positive customer satisfaction. Contribute to the on-going development of the service incl. policies and procedures.

Skills and Experience

• Sound experience of leasehold management and property management.
• Demonstratable understanding of leasehold and service charge legislation.
• Experience of setting and monitoring service charge budgets.
• Experience of working well in a team, actively contributing and engaging and demonstrate a proactive approach to the achievement of team goals.
• Experience of communicating with leaseholders and external partners in a professional and confident manner.
• Microsoft Packages to an intermediate level.
• Excellent communications skills – letter writing and the written and verbal presentation of information.
• Excellent numeracy/analytical skills and competency in dealing with financial information.
• Ability to work on own initiative, managing diary / time effectively to ensure all tasks are delivered.
• Have an innovative approach to problem solving creating long term solutions.

Qualifications

Essential

• Educated to GCSE standard or equivalent qualification / experience.
• Qualified to Property Institute level 2.

Desirable

• Qualified to Property Institute level 3 or above.

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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