Home Ownership Specialist x2

Clarion Housing Group; Norwich; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

Clarion Housing Group in Norwich is recruiting two Home Ownership Specialists to join our Home Ownership Directorate on a hybrid basis. You will deliver a compliant, customer‑focused service to homeowners and leaseholders, managing home ownership processes to ensure a smooth, positive journey.

Candidates should have proven experience in housing or property management, strong knowledge of leasehold matters and legislation, and excellent communication skills.

Qualifications

• Experience in housing or property management.
• Strong knowledge of leasehold management and legislation.
• Excellent customer service and communication skills.

Responsibilities

• Deliver a compliant, customer-focused service to homeowners and leaseholders.
• Manage a range of home ownership processes to ensure a smooth, positive experience.
• Collaborate with internal colleagues and external partners to achieve outcomes.
• Review leases and understand relevant legislation, including Section 20 and QLTA where applicable.

Skills

Customer service

Communication skills

Problem solving

Cross-functional collaboration

Leasehold knowledge

Tools

MS Office

Job description

Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: 2x Permanent positions

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland.

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We're now seeking two Home Ownership Specialists to join our friendly and dedicated team in Norwich.

As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers.

Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference.

You'll also have a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.

Key requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Excellent customer service and communication skills
• Ability to manage challenging situations with professionalism and confidence
• Proficiency in MS packages
• Strong organisational skills and attention to detail
• A proactive, adaptable approach with the ability to work collaboratively
• Confidence working cross-functionally with internal teams and external partners
• Self-motivated, with a strong sense of ownership and customer focus

Candidates should have experience in leasehold management, with the ability to review and interpret leases and relevant legislation and be confident in investigating non-standard cases. Candidates will also have a strong understanding of Section 20 and QLTA consultations. You'll also play a key role in managing homeowner permission requests, including subletting and major alterations.

This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

Closing Date: Tuesday 22nd September 2026 at midnight.

Interviews will be held week commencing 5th October 2026.

At Clarion Housing Group, we support the responsible use of AI.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1- 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.