Leasehold & Ground Rent Operations Lead

Unico Recruitment London; Borehamwood; On-site; GBP 55,000 - 75,000; Full time

Job summary

Unico Recruitment London is seeking a capable senior manager to lead and develop a multi-disciplinary team responsible for ground rent and leasehold services, ensuring high standards of customer service, operational efficiency, and compliance with legislation and policies.

You will oversee workloads, budgets, KPIs, and audits, drive process improvements to reduce costs, and maintain accurate records while upholding GDPR and company policies.

Qualifications

• Experience leading and developing a team in a customer-focused environment.
• Strong organisational, communication, and decision-making skills.
• Ability to prioritise workloads, solve problems, and manage complaints effectively.
• Experience managing budgets, performance targets, and operational processes.
• Strong attention to detail with the ability to work under pressure.

Responsibilities

• Lead, motivate, coach, and develop the team to achieve departmental objectives and performance targets.
• Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards.
• Oversee customer communications and resolve complex enquiries, complaints, and escalated cases.
• Ensure operational systems and records are accurate and maintained.
• Identify and implement process improvements to enhance efficiency and reduce costs.
• Monitor budgets and income performance, reporting on results and supporting the achievement of financial targets.
• Ensure compliance with relevant legislation, GDPR, and organisational policies.
• Provide operational support and undertake additional duties as required.

Skills

Team leadership

Customer focus

Organisational skills

Communication

Budget management

Job description

Unico Recruitment London is seeking a capable senior manager to lead and develop a multi-disciplinary team responsible for ground rent and leasehold services, ensuring high standards of customer service, operational efficiency, and compliance with legislation and policies.

You will oversee workloads, budgets, KPIs, and audits, drive process improvements to reduce costs, and maintain accurate records while upholding GDPR and company policies.