Leasehold Operations Lead – Flexible Working

Hampshire County Council; Greater London; On-site; GBP 45,000 - 47,000; Full time

Job summary

Hammersmith & Fulham Council is seeking a Leasehold Operations Officer to join our growing Leasehold Services team. With around 5,000 leasehold and 11,000 tenanted homes, you will deliver a high-quality, compliant leasehold management service to our residents and work to improve outcomes.

Reporting to the Leasehold Operations Manager, you will be the primary contact for leaseholders, provide expert advice, resolve complex issues, and ensure compliance with lease terms.

Qualifications

• Educated to Level 3 and/or with significant relevant experience in housing.

Responsibilities

• Deliver a professional and responsive leasehold management service
• Advise leaseholders and colleagues on lease interpretation and obligations
• Investigate and resolve breaches of lease, and maximise revenue by raising Administration Charges as necessary
• Carry out site visits and inspections to assess compliance
• Identify and resolve lease anomalies, including tribunal applications where required
• Support legal action such as forfeiture proceedings when appropriate
• Manage Right to Buy applications and leasehold aftersales processes
• Maintain accurate records, reports, and building-level information
• Respond to queries and complaints from residents and stakeholders
• Contribute to service improvements through feedback and satisfaction surveys

Job description

Hammersmith & Fulham Council is seeking a Leasehold Operations Officer to join our growing Leasehold Services team. With around 5,000 leasehold and 11,000 tenanted homes, you will deliver a high-quality, compliant leasehold management service to our residents and work to improve outcomes.

Reporting to the Leasehold Operations Manager, you will be the primary contact for leaseholders, provide expert advice, resolve complex issues, and ensure compliance with lease terms.