Learning Spaces Technology Support Team Analyst - UOD2446

University of Dundee; Dundee; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Family friendly policies

Athena SWAN membership

Staff networks for BME, Disabled and L

Job summary

University of Dundee is seeking a Learning Space Technology Support Team Analyst to join the End User Services department. You will log and resolve user queries, assist with AV setups, and help maintain learning spaces technology across campuses.

The role focuses on supporting staff and students with applications, networks, and events, and contributes to the university's Learning Space Technology Strategy. Visa sponsorship is not available for this post.

Qualifications

• Being a key point of contact for users of Learning Spaces Technology, logging and resolving queries, incidents, and standard requests relating to equipment and applications
• Providing preventative maintenance and keeping Learning Spaces Technology equipment in satisfactory condition
• Identifying areas for service improvement

Responsibilities

• Assist staff and students with accessing applications and University wired and wireless networks
• Set up and troubleshoot AV technology for courses and special events
• Support the Learning Spaces Technology team in delivering the strategy

Skills

AV technology

IT support

Customer service

Tools

Panopto

MyDundee

Blackboard

Job description

Permanent

Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of corporate software systems. This role is part of the End User Services department.

We are recruiting for an exceptional individual to join us as a Learning Space Technology Support Team Analyst. This role will be part of a team helping to deliver the University’s Learning Space Technology Strategy. This is a permanent role.

Reporting to the Learning Spaces Technology Support Team Manager, this role will include assisting staff and students with accessing applications and University wired and wireless networks, the setup and troubleshooting of AV technology and configuration for courses as well as special events.

Digital & Technology Services are committed to supporting the long and successful history of teaching at the University. Critical to this is the University teaching spaces which this role is key in maintaining.

Your priorities will include:

• Being a key point of contact for users of Learning Spaces Technology, logging and resolving queries, incidents, and standard requests relating to both equipment and applications
• Providing preventative maintenance and assist in keeping Learning Spaces Technology equipment in a satisfactory condition.
• Identifying areas for Service Improvement

Who we're looking for:

• Someone who can demonstrate passion for the delivery of a comprehensive range of high-quality audio visual (AV) and IT technical services to the University community.
• Someone who can demonstrate excellent customer service skills
• Someone who has a solid understanding of the use of Panopto, MyDundee / Blackboard within a higher education environment

This post does not meet the minimum requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post that require sponsorship to work in the UK.

We are one of the UK’s leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and-coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Iain Gordon, Head of End User Services at

[e-mail]. To find out more about Digital & Technology Services please visit www.dundee.ac.uk/it.

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning.

• Family friendly policies
• staff networks for BME, Disabled and LGBT staff
• membership of Athena SWAN
• the ECU Race Equality Charter and Stonewall
• a full range of disability services