Digital Services Support Specialist (Birmingham)

The Methodist Church in Britain; Birmingham; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Annual leave

Bank holidays

Staff benefits

Zusammenfassung

University of Wales Trinity Saint David is seeking a front-line digital services support professional to assist students, staff and visitors with IT and digital services.

You will troubleshoot, advise on resources and log requests in the service management system, ensuring timely escalation where needed while promoting available digital services and maintaining learning spaces and equipment.

Qualifikationen

• Strong communication skills for a front-line support role.
• Attention to detail in handling requests and data.
• Ability to work independently and as part of a team.

Aufgaben

• Act as first point of contact for digital service enquiries from students, staff and visitors.
• Provide support face-to-face, by phone and via live chat.
• Log and manage requests on the Service Management platform.
• Diagnose and resolve technical issues.
• Triage complex queries and escalate where necessary.
• Promote digital services and resources to users.
• Maintain learning spaces and equipment across the campus.
• Manage short-term device loans and specialist resources.
• Collect data to support service improvement.
• Maintain knowledge base content and documentation.
• Identify opportunities to enhance the user experience.

Kenntnisse

Strong communication

Attention to detail

Independent & collaborative work

Jobbeschreibung

This is a front-line digital services support post at the University of Wales Trinity Saint David, acting as the first point of contact for enquiries from students, staff and visitors. The work mixes hands‑on technical troubleshooting with customer support, delivered face to face, by phone and through live chat, with requests logged and escalated through the service management platform. The post also covers learning spaces, short‑term device loans and feeding service improvement through data and knowledge base upkeep. The university does not offer sponsorship for this role.

What the job involves

• Act as the first point of contact for digital service enquiries from students, staff and visitors
• Provide support face to face, by phone and via live chat
• Log and manage requests on the Service Management platform
• Diagnose and resolve technical issues
• Triage complex queries and escalate where necessary
• Promote digital services and resources
• Maintain learning spaces and equipment
• Manage short-term device loans and specialist resources
• Collect data to support service improvement
• Maintain knowledge base content
• Identify opportunities to enhance the user experience

Skills & knowledge

• Strong communication skills
• Attention to detail
• Working both independently and collaboratively

What’s offered

• 28 days' annual leave, pro rata
• 8 bank holidays and 4 university closure days, pro rata
• Staff benefits set out on the university jobs page