Learning & Professional Development Assistant

Sussex Police; Lewes; On-site; GBP 25,000 - 30,000; Part time

Job summary

Join a collaborative unit within Sussex Police, where you will provide administrative support in a fast-paced environment. This part-time role offers valuable experience in learning and development, with opportunities for career progression and flexible working arrangements.

Benefits

Career Progression

Contributory Pension Scheme

Generous Annual Leave Allowance

Discounts for Everyday Spend

On-site Gyms

Generous Parental Leave

Wellbeing Guidance

Discounted Healthcare Scheme

Qualifications

• Some understanding of Police Services preferred but not essential.

Responsibilities

• Responding to customer queries via telephone, email, and face to face.
• Managing training course demand and coordinating the administration process.
• Providing administrative support and responding to queries.

Skills

Interpersonal Skills

Communication

Organizational Skills

Proactivity

Adaptability

Job description

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions.

Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions.

Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - People Services
Grade - Surrey Police Grade D / Sussex Police Grade 7
Status - Part Time
Contract Type - Permanent
Salary Grade Range - Surrey Police £26,162 - £29,670 / Sussex Police £25,626 - £27,747
Working Hours - 22.2 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Sussex Police Headquarters, Lewes

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

No two days are the same in People Services. It is a fast-paced environment where you are responsible for answering questions and proactively offering further advice to solve problems and help the front line to serve the public. If you can work as part of a team, provide excellent customer service with great communication skills, then this is the role for you. This is a fantastic opportunity for someone interested in a career in learning and development.

L&PD: You will be dealing with a wide range of queries, covering all aspects of training and development. This involves a diverse range of tasks such as supporting the administration of training courses from beginning to end and working with our extended LnPD colleagues to manage demand & drive efficiencies.

As an entry level assistant, you will gain valuable experience in a wide range of processes from the basic administration level, moving up to understand and advise on the policies and law that underpin these processes. You’ll be responsible for providing administrative support, responding to queries and giving basic advice to customers. Using our training administration system, your duties will include:

• Responding to customer queries via telephone, email and face to face.
• Managing training course demand and co-ordinating the administration process for each course, working closely with Learning and Professional Development colleagues.
• Managing course attendees including ensuring pre-requisites are met, issuing joining instructions and monitoring attendance.
• Following up courses including managing training and qualification records.
• To work collaboratively within People Services and the wider workforce, providing a proactive and coordinated approach to driving continuous improvement and disseminating organisational learning.

Skills & Experience

In order to be successful in the role you will:

• Have excellent interpersonal skills with an ability to communicate with a wide range of people
• Enjoy working as part of a busy team
• Be well-organised and able to manage your own workload
• Be proactive in identifying, resolving and escalating issues
• Be adaptable and be committed to delivering excellent customer service
• Some understanding of Police Services and the context in which it operates would be preferred but is not essential.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work part-time/flexible hours.

This vacancy will be based at Sussex Police Headquarters, Lewes.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [e-mail] to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Location Sussex Police Headquarters, Lewes