Learning & Development Manager (AWDO-P15245)

AWD online; Greater London; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Private medical cover

Job summary

AWD online is seeking a hands-on Learning & Development Manager to coach leaders across multiple sites and strengthen talent pipelines. This field-based role requires travel to brand sites across North England, London, Surrey and Berkshire, 60-70% of time.

You’ll shape leadership capability, identify gaps, deliver live coaching in trading environments and manage onboarding, workshops, and digital learning using data to drive improvement.

Qualifications

• Experience in a multi-site retail or hospitality leadership environment.
• Strong coaching, mentoring and leadership development skills.
• Excellent stakeholder management and influencing capability.
• Strong organisational, planning and communication skills.
• Data-driven approach with the ability to turn insight into action.
• Good commercial and operational awareness.
• Full clean UK Driving Licence and willingness to travel nationwide.
• Full right to work in the UK without restrictions - No sponsorship available.

Responsibilities

• Field Coaching and Store Support: Deliver live in-store coaching, structured store visits and targeted interventions, with clear actions and follow-up.
• Talent and Succession Development: Support leadership readiness, formal sign-off preparation, talent trackers and succession planning.
• Training Delivery and Onboarding: Facilitate workshops, clinics and targeted training, support leader onboarding and drive completion across learning activity.
• Digital Learning and Initiatives: Support adoption of learning platforms, new initiatives, launches, operational resets and new store openings.
• Performance Monitoring and Insight: Track coaching effectiveness, talent readiness, store visit outcomes and follow-up completion, using insights to identify recurring gaps.
• People and Recruitment Support: Monitor recruitment pipelines and adverts, support defined HR training activity and follow up on complaints and training actions.
• Planning and Stakeholder Alignment: Manage the training calendar, provide monthly training and people updates, join performance reviews and contribute to planning cycles.
• Business Priority Support: Respond to urgent priorities and provide focused coaching in at-risk or underperforming stores.

Skills

Coaching

Leadership development

Stakeholder management

Planning & organisation

Data-driven decision making

Commercial awareness

Travel willingness

UK driving licence

Job description

A high-impact field role for a hands-on L&D professional who can coach leaders across multiple sites, strengthen talent pipelines and turn operational insight into measurable capability improvements.

If you’ve also worked in the following roles, we’d also like to hear from you: Training Manager, Regional Training Manager, Retail Training Manager, Training Lead, Learning & Development Lead, Learning Partner, Training Business Partner, People Development Manager, Capability Manager, Leadership Development Manager

Benefits include a company car and private medical cover (single cover).

LOCATION: Candidates need to be based in the South of England. This is a field-based role with regular travel to brand sites/stores (60-70%) across North England, London, Surrey and Berkshire. (Map will be provided at telephone interview stage)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Coaching across multiple locations, with regular early morning, evening and weekend store support as required by the business

JOB OVERVIEW

This is an opportunity to shape leadership capability across a growing multi-site operation. The Learning & Development Manager works with operational leaders to identify gaps, coach in live trading environments and build leadership readiness.

The Learning & Development Manager supports talent and succession planning, onboarding, workshops, digital learning and new initiatives, using data to focus development activity.

Across stores and stakeholder groups, the Learning & Development Manager helps improve execution, training consistency, operational standards and future-leader readiness.

DUTIES

• Field Coaching and Store Support: Deliver live in-store coaching, structured store visits and targeted interventions, with clear actions and follow-up
• Talent and Succession Development: Support leadership readiness, formal sign-off preparation, talent trackers and succession planning
• Training Delivery and Onboarding: Facilitate workshops, clinics and targeted training, support leader onboarding and drive completion across learning activity
• Digital Learning and Initiatives: Support adoption of learning platforms, new initiatives, launches, operational resets and new store openings
• Performance Monitoring and Insight: Track coaching effectiveness, talent readiness, store visit outcomes and follow-up completion, using insights to identify recurring gaps
• People and Recruitment Support: Monitor recruitment pipelines and adverts, support defined HR training activity and follow up on complaints and training actions
• Planning and Stakeholder Alignment: Manage the training calendar, provide monthly training and people updates, join performance reviews and contribute to planning cycles
• Business Priority Support: Respond to urgent priorities and provide focused coaching in at-risk or underperforming stores

CANDIDATE REQUIREMENTS

ESSENTIAL

• Experience in a multi-site retail or hospitality leadership environment
• Strong coaching, mentoring and leadership development skills
• Excellent stakeholder management and influencing capability
• Strong organisational, planning and communication skills
• Data-driven approach with the ability to turn insight into action
• Good commercial and operational awareness
• Full clean UK Driving Licence and willingness to travel nationwide
• Full right to work in the UK without restrictions - No sponsorship available

DESIRABLE

• Experience gained within a branded coffee, retail or hospitality environment