Learning & Development Manager

VHR Global Technical Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private health care

Pension contributions

Career development support

Job summary

VHR Global Technical Recruitment is seeking an enthusiastic L&D Manager to design, deliver and embed sales training across the organisation, with emphasis on new business generation and client development.

You will coach consultants and managers on structured sales techniques, track performance via KPI data, and ensure consistent use of VHR’s recruitment processes and CRM systems. This role focuses on improving productivity and sales outcomes.

Qualifications

• Proven experience in designing and delivering sales training programmes.
• Strong ability to translate KPI data into actionable coaching priorities.
• Excellent interpersonal and communication skills to engage consultants and managers.

Responsibilities

• Identify sales training needs and design, deliver and embed programmes across the business.
• Develop training covering the full recruitment sales cycle, including prospecting and closing.
• Coach consultants and managers on new business techniques and effective messaging.
• Create supporting materials such as call guides, role-play exercises and playbooks.
• Monitor KPIs and reporting, identify gaps and drive targeted development actions.
• Promote and ensure consistent use of CRM/ATS systems for accurate activity data.

Skills

Sales training

Coaching

KPI analysis

CRM usage

Tools

Bullhorn CRM

ATS

Job description

The Opportunity

We are seeking an enthusiastic and commercially focused Learning & Development (L&D) Manager to join our team. This role will focus on designing, delivering and embedding sales training across the business, with particular emphasis on new business generation, client development, recruiter productivity and consistent use of VHR sales processes.

Working closely with sales leaders and consultants across all VHR offices, the L&D Manager will help improve sales capability, support career progression, and monitor performance against key activity and outcome KPIs.

Key Responsibilities:

Sales Training and Development:

• Identify sales training needs across the business and design, deliver and continuously improve practical sales training programmes.
• Develop training covering the full recruitment sales cycle, including prospecting, new business calls, client qualification, objection handling, relationship building, account development, negotiation and closing techniques.

New Business Techniques:

• Coach consultants and managers on structured new business techniques, including targeted calling, effective questioning, value-led messaging, pipeline management and follow-up discipline.
• Create and maintain supporting materials such as call guides, role-play exercises, coaching packs, sales playbooks and best-practice examples.

Performance, KPI and Productivity Monitoring:

• Monitor and report on sales activity and productivity KPIs, including new business calls, CVs sent, interviews arranged, offers, placements and call time.
• Use KPI data to identify training gaps, performance trends and coaching priorities at individual, team and business level.
• Work with managers to agree targeted development actions where performance is below expectation and recognise examples of strong sales practice that can be shared more widely.
• Support consistent use of VHR's Bullhorn CRM database and reporting systems so that activity, pipeline and outcome data is accurate, meaningful and used to improve sales performance.

Coaching, Appraisals and Feedback:

• Support sales leaders and managers in using regular feedback, one-to-ones and appraisal conversations to reinforce sales behaviours, KPI accountability and individual development plans.
• Provide coaching and follow-up support to help embed learning into day-to-day sales activity and improve measurable outcomes.

The Individual:

• Proven experience in sales training, recruitment training, learning and development, or a similar commercially focused role.
• Strong understanding of recruitment sales activity, new business development techniques and the behaviours required to convert activity into results.
• Confident designing and delivering engaging training sessions, workshops, coaching interventions and practical role-play exercises.
• Strong analytical ability, with the confidence to interpret KPI data and translate it into clear training priorities and coaching actions.
• Excellent interpersonal and communication skills, with the ability to engage consultants, managers and senior stakeholders.
• Proactive and solution-oriented mindset, with the credibility to challenge performance constructively and support improvement.
• Empathetic and approachable, with strong listening skills and the ability to adapt coaching style to different individuals.
• Organisational and time management skills to handle multiple training, coaching and reporting priorities effectively.
• Desirable to have experience of CRM, ATS or recruitment reporting systems, and of using performance data to support sales improvement.
• Written and spoken fluency in English

Compensation and Benefits:

• An attractive salary & benefits scheme
• Career development and financial support for professional development qualifications
• Private health care
• Pension contributions