Learning Designer

Costa Coffee; St Albans; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Pension matching up to 10%

Costa Financial Support Fund

50% discount in Costa-owned stores

25% discount in partner stores

Private medical cover

Job summary

Costa Coffee is expanding its Learning & Development team and seeks a Learning Designer to craft impactful digital learning across our global stores and offices. You will partner with SMEs and operations to identify needs and deliver engaging content that drives performance.

The role emphasizes adult learning principles, Storyline/Rise proficiency, and data-driven evaluation to continuously improve learner outcomes, with hybrid work near our UK sites and a focus on scalable, shareable learning

Qualifications

• Experience designing and delivering engaging learning solutions in corporate, retail, hospitality, or customer-focused environments.
• Strong instructional design expertise, with an understanding of adult learning principles and digital learning methodologies.
• Proficient in creating digital content using tools such as Articulate Storyline, Rise, and other learning technologies.
• Excellent stakeholder management, communication, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Creative and detail-oriented, with experience using data and insight to evaluate learning effectiveness and drive continuous improvement.

Responsibilities

• Partner with operational teams and SMEs to identify learning needs and deliver impactful learning solutions.
• Influence and challenge stakeholders to focus on performance outcomes, not just training delivery.
• Manage multiple learning projects simultaneously, ensuring quality and timely delivery.
• Leverage learning technologies, authoring tools and emerging trends to create engaging digital experiences.
• Maintain and enhance learning content within the LMS, driving innovation and accessibility.
• Measure learning effectiveness through data, feedback and insight, continuously improving content and learner outcomes.

Skills

Instructional design

Stakeholder management

Project management

Articulate Storyline

Rise

Digital content creation

Data-driven improvement

Tools

Articulate Storyline

Rise

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Design and deliver engaging learning solutions that build capability and support business priorities. Create impactful digital content across e-learning, video, guides and blended programmes, applying instructional design and adult learning principles to ensure effective, memorable learning experiences.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Learning Designer, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Learning Designer is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

• Partner with operational teams and SMEs to identify learning needs and deliver impactful learning solutions.
• Influence and challenge stakeholders to focus on performance outcomes, not just training delivery.
• Manage multiple learning projects simultaneously, ensuring quality and timely delivery.
• Leverage learning technologies, authoring tools and emerging trends to create engaging digital experiences.
• Maintain and enhance learning content within the LMS, driving innovation and accessibility.
• Measure learning effectiveness through data, feedback and insight, continuously improving content and learner outcomes.

Who you are

It’s your unique ingredients we’re interested in:

• Experience designing and delivering engaging learning solutions in corporate, retail, hospitality, or customer-focused environments.
• Strong instructional design expertise, with a solid understanding of adult learning principles and digital learning methodologies.
• Proficient in creating digital content using tools such as Articulate Storyline, Rise, and other learning technologies.
• Excellent stakeholder management, communication, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Creative and detail-oriented, with experience using data and insight to evaluate learning effectiveness and drive continuous improvement.

Where you’ll work

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.