Learning Coordinator

Mactech Inspection Ltd; Bridgwater; On-site; GBP 28,000 - 42,000; Full time

Job summary

Mactech Inspection Ltd is seeking a Learning Coordinator to support training delivery across the NSA EPR Project Training Team. You will plan, schedule and track demand, acting as the central contact for stakeholders and turning demand into clear delivery plans.

You will maintain schedules, records and management information, providing visibility of demand, progress, risks and capacity to the Group Head and team. Strong communication and data skills are essential.

Qualifications

• Strong stakeholder relationship skills across project teams, contractors and providers.
• Experience in coordinating priorities, schedules and dependencies in busy environments.
• Structured records, documentation and follow-up with high accuracy.
• Ability to collect, validate and present data with clear trends and decisions.

Responsibilities

• Provide planning, administrative and reporting support for training delivery.
• Maintain schedules, actions and management information with visibility of demand and risk.
• Schedule and coordinate course dates, instructor availability, venues, equipment and learner needs.
• Prepare weekly and monthly reports, dashboards and slide packs on delivery performance.
• Coordinate meetings, agendas and actions, tracking owners and due dates.
• Manage risks, issues and dependencies with owners to mitigate impacts.
• Liaise with external providers and internal teams to confirm delivery arrangements.
• Ensure accurate attendance records, completion evidence and course documentation.
• Support faster, clearer communications with stakeholders and learners.

Skills

Stakeholder management

Planning & coordination

Administration

Reporting & data analysis

Communication

Digital capability

Relevant experience

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

The Learning Coordinator will provide the planning, administrative and reporting support needed to deliver training effectively across the NSA EPR Project Training Team. The role will act as a central point of contact for key stakeholders, build trusted working relationships and turn training demand into clear, achievable delivery plans.

The postholder will maintain accurate schedules, records, actions and management information, giving the Group Head and wider team clear visibility of demand, progress, risks, capacity and performance.

Key responsibilities

• Stakeholder relationship management: Develop and maintain effective relationships with project teams, contractors, training leads, instructors, internal support functions and external providers. Act as a reliable point of contact, understand stakeholder needs and provide clear updates on progress and delivery.
• Demand capture and coordination: Engage with stakeholders to identify, clarify and record training requirements. Confirm the audience, volumes, timescales, priorities, funding route and expected outcomes before work is added to the delivery plan.
• Delivery planning: Translate agreed demand into practical short and medium-term plans, coordinating course dates, instructor availability, venues, equipment, materials and learner requirements. Identify dependencies early and keep plans aligned with changing project priorities.
• Scheduling and resource control: Maintain the integrated training schedule and support effective use of instructors, classrooms and delivery capacity. Resolve clashes, highlight gaps and escal resource pressures or risks in time for action to be taken.
• Training administration: Provide accurate end-to-end administration for planned activity, including bookings, joining information, attendance records, completion evidence, course documentation, action logs and follow-up communications. Ensure records are complete, controlled and easy to retrieve.
• Reporting and management information: Prepare clear weekly and monthly reports, dashboards and slide packs covering demand, delivery, attendance, cancellations, no-shows, capacity, utilisation, income where applicable, risks and upcoming milestones. Check data quality and explain key trends, variances and actions.
• Meetings and action tracking: Coordinate stakeholder and planning meetings, prepare agendas and supporting information, record decisions and maintain action trackers. Follow up owners and due dates to ensure commitments are completed.
• Risk and issue management: Maintain visibility of delivery risks, issues and dependencies, working with the relevant owners to agree mitigations and escalating concerns that could affect timescales, quality or stakeholder commitments.
• Supplier and internal liaison: Coordinate with external training providers and internal teams to confirm requirements, availability, documentation and delivery arrangements, ensuring stakeholders receive consistent information.

Skills and experience

• Stakeholder management: Strong relationship-building skills with the confidence to work across different teams, challenge constructively and maintain trust through clear and dependable communication.
• Planning and coordination: Experience managing competing priorities, schedules, actions and dependencies in a busy project or operational environment.
• Administration and attention to detail: A structured approach to records, documentation and follow-up, with a high level of accuracy and ownership.
• Reporting and data analysis: Able to collect, validate and interpret information, produce concise reports and highlight trends, risks and decisions required.
• Communication: Strong written and verbal communication skills, with the ability to adapt messages for stakeholders at different levels.
• Digital capability: Confident using Microsoft Excel, PowerPoint, Word, Outlook and Teams. Experience of learning management systems, Power BI or other reporting tools would be beneficial.
• Relevant experience: Previous experience in learning coordination, training administration, project coordination or a similar role. Experience in a safety-critical, regulated or complex project environment would be advantageous.

Success in the role

• Stakeholders receive timely, accurate information and have confidence in the training team's commitments.
• Training demand is clearly recorded, prioritised and translated into realistic delivery plans.
• Schedules, records, actions and governance information remain accurate and up to date.
• Reports give leaders a clear view of performance, capacity, risks and decisions required.