Learning & Continuous Improvement Manager

British Transport Police; City of Westminster; Hybrid; GBP 51,000 - 62,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Blue Light Card access

Rail season ticket loan

Development opportunities

Flexible benefits

Job summary

British Transport Police in London seeks a Lessons Delivery Manager to lead the Lessons Exploitation function, embedding new practices and driving a culture of continuous improvement across the Force.

You will gather insights from policing activity, produce concise reports, and share learnings to influence policy, strategy, and future policing approaches. A degree or equivalent policing knowledge is required.

Qualifications

• A degree qualification or equivalent knowledge and experience of UK policing.
• Experience of working in a police or similar environment.
• Experience of carrying out lessons learned or continuous improvement activity.
• Experience of delivering training.
• Strong drafting skills including editing, proof-reading and report writing.
• Strong IT skills including working knowledge of Office365 and Viva Engage.
• Prioritisation skills to manage time and workload.
• Excellent verbal and written communication skills.
• The ability to communicate and negotiate effectively with a variety of audiences.
• The ability to synthesise and summarise complex information (including statistics) into a user-friendly format.
• Ability to work as part of a team and on own initiative.
• Able to liaise with internal and external contacts to establish and develop a two-way exchange of information and data.

Responsibilities

• Champion and promote a culture of Organisational Learning.
• Act as an expert, identifying opportunities, preparing proposals, plan, host and facilitate activities such as debriefs created to gather learning from experience.
• Gather and analyse observations ensuring learning from experience is converted into actual improvements and benefits to the Force.
• Produce high-quality, concise reports that draw conclusions from data and identify gaps in order to compile recommendations for consideration by senior officers and managers both within and external to BTP.
• Evaluate and validate evidence to assure remedial actions have been completed.
• Communicate lessons learned through varied mediums to share knowledge across the Force.
• Advise senior officers and staff on trends and themes identified and developments in policing and criminal justice that might influence future BTP policy and strategy.

Skills

Degree qualification or equivalent

Police environment experience

Lessons learned / continuous improve.

Training delivery

Drafting and report writing

Office365

Viva Engage

Prioritisation

Verbal and written communication

Stakeholder liaison

Teamwork / initiative

Audience engagement/negotiation

Education

Degree qualification or equivalent knowledge and experience of UK policing

Tools

Office365

Viva Engage

Job description

British Transport Police in London seeks a Lessons Delivery Manager to lead the Lessons Exploitation function, embedding new practices and driving a culture of continuous improvement across the Force.

You will gather insights from policing activity, produce concise reports, and share learnings to influence policy, strategy, and future policing approaches. A degree or equivalent policing knowledge is required.