Lessons Delivery Manager

British Transport Police; City of Westminster; Híbrido; GBP 51.000 - 62.000; Tempo integral

Benefícios oferecidos por esta vaga

28 days annual leave

Pension scheme

Blue Light Card access

Rail season ticket loan

Development opportunities

Flexible benefits

Resumo da vaga

British Transport Police in London seeks a Lessons Delivery Manager to lead the Lessons Exploitation function, embedding new practices and driving a culture of continuous improvement across the Force.

You will gather insights from policing activity, produce concise reports, and share learnings to influence policy, strategy, and future policing approaches. A degree or equivalent policing knowledge is required.

Qualificações

• A degree qualification or equivalent knowledge and experience of UK policing.
• Experience of working in a police or similar environment.
• Experience of carrying out lessons learned or continuous improvement activity.
• Experience of delivering training.
• Strong drafting skills including editing, proof-reading and report writing.
• Strong IT skills including working knowledge of Office365 and Viva Engage.
• Prioritisation skills to manage time and workload.
• Excellent verbal and written communication skills.
• The ability to communicate and negotiate effectively with a variety of audiences.
• The ability to synthesise and summarise complex information (including statistics) into a user-friendly format.
• Ability to work as part of a team and on own initiative.
• Able to liaise with internal and external contacts to establish and develop a two-way exchange of information and data.

Responsabilidades

• Champion and promote a culture of Organisational Learning.
• Act as an expert, identifying opportunities, preparing proposals, plan, host and facilitate activities such as debriefs created to gather learning from experience.
• Gather and analyse observations ensuring learning from experience is converted into actual improvements and benefits to the Force.
• Produce high-quality, concise reports that draw conclusions from data and identify gaps in order to compile recommendations for consideration by senior officers and managers both within and external to BTP.
• Evaluate and validate evidence to assure remedial actions have been completed.
• Communicate lessons learned through varied mediums to share knowledge across the Force.
• Advise senior officers and staff on trends and themes identified and developments in policing and criminal justice that might influence future BTP policy and strategy.

Conhecimentos

Degree qualification or equivalent

Police environment experience

Lessons learned / continuous improve.

Training delivery

Drafting and report writing

Office365

Viva Engage

Prioritisation

Verbal and written communication

Stakeholder liaison

Teamwork / initiative

Audience engagement/negotiation

Formação

Degree qualification or equivalent knowledge and experience of UK policing

Ferramentas

Office365

Viva Engage

Descrição da vaga

Salary

£52,040.92 per annum plus £4,775.00 London Allowance per annum

Contract Type

Permanent

Location

British Transport Police Force Headquarters, Buckingham Palace Road, London, SW1W 9TJ

Working Arrangement

Blended approach of home and office-working is available

Hours

Full-time role (37 hours per week)

About British Transport Police (BTP)

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity

British Transport Police have an excellent opportunity for a Lessons Delivery Manager to join the Lessons Exploitation Department. As a Lessons Delivery Manager with BTP, you will be an expert in exploitative learning, drawing on lessons from policing activity and ensuring new practice is embedded where required. You will help drive BTP to be a successful learning organisation by sharing knowledge and experiences that others can learn from to build on a culture of continuous improvement.

What you'll be doing

• Champion and promote a culture of Organisational Learning.
• Act as an expert, identifying opportunities, preparing proposals, plan, host and facilitate activities such as debriefs created to gather learning from experience.
• Gather and analyse observations ensuring learning from experience is converted into actual improvements and benefits to the Force.
• Produce high-quality, concise reports that draw conclusions from data and identify gaps in order to compile recommendations for consideration by senior officers and managers both within and external to BTP.
• Evaluate and validate evidence to assure remedial actions have been completed.
• Communicate lessons learned through varied mediums to share knowledge across the Force.
• Advise senior officers and staff on trends and themes identified and developments in policing and criminal justice that might influence future BTP policy and strategy.

What you'll bring to the team

• A degree qualification or equivalent knowledge and experience of UK policing.
• Experience of working in a police or similar environment.
• Experience of carrying out lessons learned or continuous improvement activity.
• Experience of delivering training.
• Strong drafting skills including editing, proof-reading and report writing.
• Strong IT skills including working knowledge of Office365 and Viva Engage.
• Prioritisation skills to manage time and workload.
• Excellent verbal and written communication skills.
• The ability to communicate and negotiate effectively with a variety of audiences.
• The ability to synthesise and summarise complex information (including statistics) into a user-friendly format.
• Ability to work as part of a team and on own initiative.
• Able to liaise with internal and external contacts to establish and develop a two-way exchange of information and data.

What we offer

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information

Vetting: Successful applicants will be required to pass Management Vetting and Security Clearance (5 years minimum UK residency required), including a full background and financial disclosure. Medical: We’ll ask for relevant health and medical history details to support employee wellbeing. References: We’ll ask for references to cover the past 5 years. Notice Period - This role is subject to a 1 month notice period.

Application Deadline

Completed applications must be submitted by 11.59pm on Monday 16th November 2026.

Inclusion & Diversity

We are committed to building a workforce where everyone feels they belong. We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve. We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices. We operate a Disability Confident Scheme, candidates who declare a disability and meet the essential criteria will be offered an interview. If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.

About Us

British Transport Police (BTP)

Contact

For further information, please contact our Resourcing Team - [e-mail].