Learning and Development Officer - Digital Apprentice

UHCW; Coventry; On-site; GBP 28,000 - 39,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is offering a Learning and Development Officer – Digital Apprentice. This NHS Band 4 role progresses to Band 5 on successful completion of a Level 4 Digital Apprenticeship, with a 16-month timeline.

The position is full time (37.5 hours) with a salary of £28,392–£39,043 per annum, and is based at Coventry. An apprenticeship pathway supports professional growth and clinical learning.

Qualifications

• English and Maths Level 2 or equivalent; digital skills learning experience.
• Coaching/mentoring qualification.
• Experience delivering digital learning solutions to staff.
• Knowledge of NHS training trends and Microsoft Office proficiency.

Responsibilities

• Support LMS administration and learners with regards to learning processes and pathways.
• Champion increasing use of LMS across the Trust, focusing on Professional Education Teams.
• Develop competency frameworks on the LMS for professional groups across the Trust.
• Implement digital products on the LMS, including appraisals and 360 feedback tools.
• Lead the development of reporting dashboards to demonstrate compliance and workforce development.
• Provide management information to senior stakeholders and support programme evaluation.

Skills

Digital learning

Coaching

Presentation skills

Stakeholder liaison

Data reporting

Education

Maths & English Level 2

Digital skills training

Tools

LMS usage

Electronic Staff Record

Oracle LMS

Job description

Learning and Development Officer - Digital Apprentice

NHS AfC: Band 4

Main area Learning and Development Grade NHS AfC: Band 4 Contract Permanent: Progression to band 5 upon completion of the Digital Apprenticeship. Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 218-AC-B4-8394715

Site University Hospital Coventry and Warwickshire Town Coventry Salary £28,392 - £39,043 per annum Salary period Yearly Closing 11/11/2026 23:59 Interview date 23/11/2026

Job overview

Shape the Future of Digital Learning in Healthcare

Are you passionate about technology, digital learning and helping people develop their skills? Do you enjoy finding innovative ways to solve problems, improve processes and support others to learn?

At UHCW, we’re looking for an enthusiastic and motivated individual to join our Learning and Development team as a Learning and Development Officer – Digital Apprentice. This is an exciting opportunity to build a career in learning technology while gaining valuable experience in one of the UK’s leading NHS organisations, you’ll help transform the way learning is designed, delivered and accessed across the Trust whilst gaining a L4 Digital apprenticeship.

Band 4, progressing to Band 5 on successful completion of the apprenticeship. The apprenticeship is anticipated to take 16 months to complete.

Please note this vacancy is not eligible for sponsorship.

Main duties of the job

About the Role

As our Learning and Development Officer – Digital Apprentice, you’ll become a specialist in digital learning technologies and support the ongoing development of the Trust’s Learning Management System (LMS). Working closely with colleagues across Learning and Development, Professional Education and wider Trust services, you’ll help create engaging digital learning experiences that support staff development and improve patient care.

Key responsibilities include:

• Supporting the administration and development of the Trust’s Learning Management System.
• Providing advice and guidance to learners and managers on digital learning pathways.
• Promoting and increasing the use of digital learning solutions across the organisation.
• Supporting the development of competency frameworks and digital assessment tools.
• Assisting with the implementation of digital products, including appraisal and feedback systems.
• Developing reporting dashboards and management information to support compliance and workforce development.
• Producing data, reports and insights for senior stakeholders.
• Supporting the evaluation of learning programmes and helping identify opportunities for improvement.
• Building effective relationships with stakeholders across the Trust and beyond.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designed organisation – Pathway to Excellence – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

• Provide day to day support to the LMS e-Developer in dealing with enquiries, providing guidance to learners with regards to learning processes and pathways.
• Champion the ongoing increase in use of the LMS across the Trust, specifically focussing on Professional Education Teams.
• Support the LMS e-Developer in the creation of Competency Frameworks on the LMS for professional groups across the Trust.
• Support the LMS e-Developer in the implementation of digital products on the LMS, to include Appraisals, 360 feedback tools and the development and roll‑out of the LMS App.
• Lead the development of formal reporting dashboards to demonstrate compliance, supporting the reduction of waste by eliminating manual processes
• Support the implement the agreed evaluation methods to monitor the effectiveness of Learning and Development training programmes.
• Responsible for maintaining own knowledge and skills to ensure ongoing competence.
• Able to receive, understand and interpret highly complex information.
• Monitor office management systems, adhering to audit requirements where necessary, including learning and development resources and training records
• Develop and maintain effective working relationships with internal and external stakeholders, always maintaining a professional manner.
• Ensure the learning and development teams resources are maintained and purchase orders are appropriately raised as required with the approval of the budget holder.
• Provide management information as required.
• Any other duties required on behalf of Learning and Development Services

For further details please see the attached job description.

Person specification

Qualifications

• National Qualifications Framework Level 2, or equivalent, in English and Maths (e.g. GCSC Grade A – C) Demonstratable experience in a relevant subject e.g. Digital skills learning/ technology
• Coaching / mentoring qualification

Experience

• Working in a health and social care setting delivering direct care and support. Demonstrable experience in designing and delivering digital solutions to meet needs of a diverse group of learners. Solutions focussed, able to work in a proactive way to overcome barriers and challenges. Receiving and interpreting highly complex information. Able to communicate at all levels of Stakeholders including Patients and Carers. Experience of regularly providing timely statistical data from to senior stakeholders. Working in a customer facing role. Able to work to deadlines and handle multiple priorities. Experience of working with various IT systems including Microsoft applications. Experience of teaching adults. Facilitating group events Project / teamwork.

Knowledge

• Knowledge of current national trends, issues and training and development requirements relating to the NHS. Knowledge of best practice within training and development Thorough working knowledge of Microsoft Office packages, inc. Outlook, Word, Excel

Skills

• Ability to assess individual and team development needs. Able to provide advice and guidance in a sensitive manner Flexible work approach Excellent organisational skills and able to prioritise workload Able to effectively liaise with internal and external stakeholders Excellent presentation skills Able to use specialist knowledge, judgement and initiative to make sound decisions, provide information and support Work effectively and professionally as part of a team Able to travel to alternative sites
• Manipulate and report data using IT systems Familiar with Electronic Staff Record & Oracle Learning Management Systems

Commitment to Trust Values and Behaviours

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third‑party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre‑employment checks. You must successfully complete all pre‑employment checks to progress to a final un­conditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.