Learning and Development Manager

Rick Stein; Padstow; Remote; GBP 50,000 - 70,000; Full time

Job summary

Rick Stein Restaurants is seeking an experienced Learning & Development Manager to lead the delivery and coordination of our Learning & Development strategy across the group. Reporting into the People Director, you will translate people and learning strategy into meaningful, high-quality programmes that drive performance, progression and engagement.

This is a hands-on, field-based role working with operational leaders to translate commercial priorities into practical learning that supports

Qualifications

• Proven experience leading learning and development in a multi-site hospitality setting.
• Strong understanding of hospitality operations, service standards and development pathways.
• Experience designing blended learning and apprenticeship programmes.

Responsibilities

• Lead the delivery and coordination of the group Learning & Development strategy across a multi-site hospitality business.
• Ensure tailored learning programmes align to role, experience and career aspirations.
• Deliver engaging learning through a blend of face-to-face, on-the-job and digital approaches.
• Translate service expectations into practical, behaviour-led training visible in daily operations.
• Design and deliver apprenticeship and early-career pathways to support progression.

Skills

L&D leadership

Training delivery

Stakeholder management

Field-based learning

Apprenticeships

Hospitality operations

Job description

At Rick Stein Restaurants We are all about fresh seafood,warm service, and a genuine passion for people. From our kitchens to ourfront-of-house teams, we believe great learning creates great guestexperiences.

We are looking for an experienced and passionate Learning & Development Manager tolead the delivery and coordination of our Learning & Development strategy across thegroup. Reporting into the People Director, you will translate people and learning strategyinto meaningful, high-quality programmes that drive performance, progression andengagement. You will play a vital role in developing confident leaders, capablemanagers and engaged teams in a fast-paced, multi-site hospitality environment.

This role will play a central part in embedding our service standards and productknowledge, ensuring every guest enjoys a unique, warm and memorable experience,wherever they encounter the brand. You will ensure learning is not theoretical, but lived— visible in behaviours, confidence and consistency across our restaurants,accommodation and support teams.

This is a hands-on, largely field-based role, working closely with operational leaders andsite teams to translate commercial priorities into practical learning that supportsperformance on the ground. You will bring a strong understanding of hospitalityoperations, balancing commercial awareness with a genuine passion for service andpeople development, helping teams maximise their potential while deliveringoutstanding guest experiences.

Responsibilities:

• Lead the delivery and coordination of the group Learning & Development strategyacross a multi-site hospitality business.
• Ensure every employee has access to a tailored learning programme aligned to theirrole, experience and career aspirations.
• Deliver engaging learning through a blend of face-to-face, on-the-job and digitalapproaches.
• Support managers in embedding learning into everyday leadership, performanceand development conversations.
• Translate service expectations into practical, behaviour-led training that is visible inday-to-day operations.
• Work alongside site leaders to observe, coach and reinforce service excellence onthe floor.
• Design and deliver distinctive hospitality training programmes that combine serviceexcellence, product knowledge and culinary craft.
• Develop structured apprenticeship and early-career pathways that supportprogression, capability building and long-term talent development.
• Create clear learning journeys that support frontline teams, chefs and managers atdifferent career stages.
• Build a sustainable talent pipeline by identifying, developing and nurturing futurehospitality leaders and specialists.

Experience and Skills:

• Proven experience in a Learning & Development or training role, ideally withinhospitality, leisure, retail or another customer-facing, multi-site environment.
• Strong understanding of hospitality operations, service standards and the behavioursthat create memorable guest experiences.
• Experience designing and delivering practical, field-based training programmes forfrontline teams, supervisors and managers.
• Ability to translate commercial and operational priorities into engaging, relevantlearning that drives performance.
• Experience working closely with operational leaders, building trusted relationships andinfluencing without authority.
• Knowledge of apprenticeship frameworks and early-career development pathways,with experience coordinating or supporting apprenticeship programmes.
• Confident facilitator and coach, comfortable delivering training in live operationalenvironments.
• Experience using learning technology, digital platforms or blended learningapproaches to support consistency and accessibility.
• Strong organisational and planning skills, able to manage multiple sites, priorities andstakeholders.
• Excellent communication skills, with the presence and credibility to engage teams atall levels.
• A hands-on, proactive approach, with the flexibility and resilience required for a field basedhospitality role.
• Genuine passion for people development, hospitality and continuous improvement.

This is a full time role - 40 hours a week, 5 days out of 7 days, based in Padstow with travel to other locations as required.