Learning and Development Manager

Harrow Council; London Borough of Harrow; On-site; GBP 60,000 - 85,000; Full time

Job summary

The London Borough of Harrow is seeking a Learning and Development Manager to lead a specialist L&D team and champion a vibrant learning culture across the Council.

Reporting to the Director of HR and Organisational Development, you will shape development opportunities, deliver leadership programmes, apprenticeships, and mandatory training, and use data to prove outcomes and value for money.

Qualifications

• Significant experience in a senior HR or Learning and Development role with people management.
• Experience leading multiple L&D projects in fast-changing environments.
• Experience using diagnostic and evaluation tools to identify learning needs and interventions.
• Strong interpersonal and influencing skills to engage stakeholders at all levels.
• Ability to operate confidently in uncertainty with inclusive leadership behaviours.
• In-depth knowledge of L&D best practice and value-for-money delivery.
• Experience with psychometric and assessment tools (360, DISC, etc.).
• Excellent written, verbal and presentation skills for diverse audiences.
• Strong organisational and planning skills with customer focus.
• Degree level or equivalent with CIPD or similar qualification and commitment to development.

Responsibilities

• Lead a specialist L&D team and provide strategic leadership for learning across the organisation.
• Design and deliver high-quality development solutions including leadership, management, apprenticeships, and mandatory training.
• Oversee learning technologies and standards to ensure accessible learning experiences.
• Use insights and data to demonstrate impact and value for money.
• Build partnerships across directorates to shape the workforce of Harrow.

Skills

Senior HR experience

L&D leadership

Project delivery

L&D diagnostics

Stakeholder engagement

Leading in uncertainty

L&D best practice

Psychometric tools

Communication skills

Organizational planning

Degree & CIPD

Education

Degree level or equivalent with CIPD

Job description

Overview

The London Borough of Harrow is looking for an inspiring and forward‑thinking Learning and Development Manager to champion a vibrant learning culture that helps our people grow, strengthens organisational capability, and supports the Council in delivering on its strategic ambitions. This is an exciting opportunity to shape how learning and development opportunities are experienced across the organisation, ensuring colleagues at every level feel supported, engaged and equipped to succeed.

Reporting to the Director of HR and Organisational Development, you will provide both strategic leadership and hands‑on expertise, leading a specialist L&D team and acting as the Council’s professional lead for learning and development. Working collaboratively across directorates, you will design and deliver high‑quality, inclusive and innovative development solutions spanning leadership, management, apprenticeships, mandatory training and learning technologies. With a strong focus on impact, value for money, and measurable outcomes, you will use insights, data, and strong partnerships to build capability, support positive change, and help shape the future workforce of Harrow.

About You

The Successful candidate will have:-

• Significant experience in a senior HR or Learning and Development role, including direct people management.
• A proven track record of leading and delivering multiple L&D projects in complex, fast‑changing environments.
• Experience using a range of L&D diagnostic and evaluation tools to identify learning needs and shape effective interventions.
• Strong interpersonal and influencing skills, with the credibility to engage, negotiate and build trust with stakeholders at all levels.
• The ability to operate confidently in uncertainty, demonstrating effective and inclusive leadership behaviours.
• In‑depth knowledge of L&D best practice, service delivery models and approaches that ensure value for money and measurable impact.
• Practical experience of using psychometric and assessment tools such as 360 feedback, DISC or similar leadership development instruments.
• Excellent written, verbal and presentation skills, with the ability to communicate clearly to diverse audiences.
• Strong organisational and planning skills, enabling you to manage competing priorities while maintaining a strong customer focus.
• Educated to degree level or equivalent, with relevant professional qualifications (e.g. CIPD) and a clear commitment to ongoing professional development.

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria