Learning and Development Manager

Trustpilot, Inc.; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a passionate Learning & Development Manager to shape the learning culture within the organization. In this pivotal role, you will design and implement innovative learning initiatives that empower employees to excel in their careers. You will collaborate with various stakeholders to create engaging training content and optimize the Learning Management System, ensuring that learning is accessible and aligned with business goals. This is an exciting opportunity to drive meaningful change and foster a culture of continuous learning that contributes to both individual and organizational success.

Benefits

Flexible working options

Competitive compensation package + bonus

Restricted Stock Units

25 days holiday per year

Paid volunteering days

Rich learning and development opportunities

Pension and life insurance

Health cash plan

Paid parental leave

Central office location with amenities

Qualifications

• Significant experience in learning and development with effective training delivery.
• Advanced knowledge of learning principles and methodologies.

Responsibilities

• Lead the development and implementation of scalable learning programs.
• Design and deliver high-impact learning programs using innovative methods.

Skills

Learning and Development

Training Solutions

Project Management

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Human Resources or related field

Tools

Learning Management Systems (LMS)

Digital Learning Tools

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We are looking for a passionate and experienced Learning & Development Manager to join our People Team. In this role, you’ll shape the learning culture at Trustpilot, designing and delivering innovative development initiatives that empower our people to grow, thrive, and do their best work.

As our Learning & Development Manager, you’ll create and implement high-impact learning programmes that build skills, enhance performance, and support career progression across our global teams. From developing engaging training content to optimising our Learning Management Systems (LMS), you’ll work closely with stakeholders to ensure learning is accessible, relevant, and aligned with our long-term business goals.

This is your opportunity to drive meaningful change - fostering a culture of continuous learning that fuels both individual and organisational success.

What you’ll be doing:

• Lead the development and implementation of scalable learning programs that empower Trustpilot’s global workforce and support our long-term vision.
• Design and deliver high-impact learning programs using the latest methodologies and digital tools.
• Lead cross-functional projects to ensure impactful, timely delivery of learning initiatives with measurable results.
• Own the developmental and growth aspects of individual contributors onboarding ensure alignment with Trustpilot’s core values and goals.
• Manage our Learning Management System (LMS), ensuring it’s fully leveraged to deliver, track, and report on all learning activities.
• Analyse complex learning challenges and create tailored solutions to meet organisational needs.
• Collaborate with stakeholders across regions to identify learning gaps and develop operational solutions that move the needle.
• Facilitate engaging and interactive learning experiences, from workshops to digital modules, that inspire continuous personal and professional growth.
• Measure the impact of learning initiatives, using feedback and data to inform ongoing improvement.
• Mentor colleagues, promoting a culture of knowledge sharing and continuous learning.
• Promote the learning and development priorities that will help drive Trustpilot’s growth, engaging essential stakeholders throughout the organization.

Who you are:

• Significant experience in learning and development or related fields, having delivered effective training solutions.
• Advanced knowledge of learning principles, methodologies, and tools to drive effective programs.
• Skill in designing and delivering innovative learning experiences that engage and empower.
• Experience managing cross-functional learning projects, with a focus on delivering measurable impact.
• Thorough analytical skills, capable of assessing learning needs and evaluating the outcomes of programs.
• Effective communication and collaboration skills, with the ability to communicate clearly to and engage stakeholders at all levels.
• Driven, with the capability to accomplish targets successfully.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• Restricted Stock Units.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.