Learning and Development Advisor

CIH International Housing Group; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

25 days holiday + bank holidays

Private healthcare

Telus Health wellbeing platform

Cycle to Work scheme

Fully funded training

Job summary

Rendall & Rittner is seeking an enthusiastic Learning and Development Advisor to design and deliver frontline training across London sites. You will run in-person workshops and live webinars, planning content and facilitating sessions for diverse teams, while collaborating with subject matter experts to keep offerings fresh and relevant.

The role combines home-based work with 2–3 days per week in London, supporting head office induction and delivering practical, job-ready learning.

Qualifications

• Experience delivering frontline or customer-facing training in sectors like property, facilities, hospitality or retail.
• Designing interactive workshops and webinars with clear learning outcomes and practical takeaways.
• Using virtual platforms and learning tools to create engaging online sessions and assets.
• Working with an LMS to coordinate mandated and optional learning and track participation and feedback.
• Refreshing recurring programmes to maintain engagement and relevance across different cohorts.

Responsibilities

• Facilitate in-person workshops across London sites and deliver live webinars for dispersed teams.
• Plan and refine session content, activities and resources to suit different roles and experience levels.
• Shadow and co-deliver existing sessions during onboarding, then take ownership of allocated topics.
• Designing new workshops and webinars, including session plans, slides and facilitator guides.
• Coordinating schedules, venues and logistics, and managing attendance, feedback and follow-up actions.
• Supporting head office induction and contributing to learning for property management teams and emerging leaders.

Skills

Facilitation

Training delivery

Workshop design

Public speaking

Stakeholder collaboration

Tools

LMS

Virtual platforms

Teams

Job description

Description

LEARNING AND DEVELOPMENT ADVISOR

• Rendall & Rittner • Competitive • Hybrid - London (Battersea)

ROLE OVERVIEW

You will be a hands‑on trainer and facilitator, delivering engaging learning for our frontline on‑site teams and supporting head office induction. From customer service and collaborative working to role‑specific essentials, you will run a blend of in-person workshops and live webinars, creating learning that is practical, interactive and immediately useful on the job.

Based from home with an average of 2 to 3 days each week in London, you will plan and facilitate sessions, design new workshops, and partner with colleagues and subject matter experts to keep our learning offer fresh and relevant. Join us in a supportive L&D team that values energy, connection and continuous improvement.

ROLE EXPECTATIONS

Most days you will be facilitating group learning, either in person across our London sites or via live webinars, alongside preparing, refining and updating session materials. You will collaborate closely with the L&D team and operational stakeholders, tailoring content to audience needs and keeping recurring topics engaging and energised.

WHAT SUCCESS LOOKS LIKE

• You deliver consistently engaging workshops and webinars that earn strong feedback and lead to on‑the‑job application.
• You keep recurring topics fresh with varied activities, scenarios and examples that resonate with different audiences.
• You design clear, practical learning sessions and resources that colleagues can reuse and that align to team standards.
• You manage a London‑based delivery schedule smoothly, balancing travel, prep and delivery across busy periods.
• You build trusted relationships with on‑site leaders, head office teams and subject matter experts to inform content.
• You collaborate with the L&D team to cover each other’s sessions and maintain a cohesive, high‑quality learning offer.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Facilitating in‑person workshops across London sites and delivering live webinars for dispersed teams.
• Planning and refining session content, activities and resources to suit different roles and experience levels.
• Shadowing and co‑delivering existing sessions during onboarding, then taking ownership of allocated topics.
• Designing new workshops and webinars, including session plans, slides and facilitator guides.
• Coordinating schedules, venues and logistics, and managing attendance, feedback and follow‑up actions.
• Supporting head office induction and contributing to learning for property management teams and emerging leaders.

WHO THIS ROLE IS FOR

• You are an engaging facilitator who enjoys meeting people, building rapport and energising group sessions.
• You are equally confident online and in person, tailoring delivery to audience needs and context.
• You bring a positive, solutions‑focused approach and keep recurring content fresh with new angles and activities.
• You are organised and self‑driven, balancing travel, delivery and preparation across a varied schedule.
• You are curious, collaborative and comfortable working with different stakeholders to shape practical learning.

EXPERIENCE THAT HELPS

• Experience delivering frontline or customer‑facing training in sectors like property, facilities, hospitality or retail.
• Designing interactive workshops and webinars with clear learning outcomes and practical takeaways.
• Using virtual platforms and learning tools to create engaging online sessions and assets.
• Working with an LMS to coordinate mandated and optional learning and track participation and feedback.
• Refreshing recurring programmes to maintain engagement and relevance across different cohorts.

WHAT WE OFFER

• Competitive salary
• Discretionary bonus
• 25 days holiday plus bank holidays, with the option to buy or sell holiday
• Salary sacrifice scheme
• Private healthcare (subject to seniority or 3 years' service), life assurance
• Telus Health wellbeing platform
• Free eye tests and Cycle to Work scheme
• Enhanced maternity and paternity pay (service‑dependent)
• Fully funded training and professional development
• Long service reward, from 5 years' service
• Employee referral scheme, up to £1,500
• Staff social events

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer‑focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on competency‑based questions around facilitation experience, session design, stakeholder collaboration and delivery impact, followed by a short interactive session (typically via Teams)

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.