Learner Success & Experience Manager - Hybrid

Fuel Learning; Measham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

33 days annual leave

Job summary

Fuel Learning is seeking a Learner Experience Manager to coordinate learner activity within Apprenticeship programmes. This hybrid role places you at the heart of learner support, using digital systems to track progress and ensure timely, high-quality completions.

You’ll collaborate with Leadership Coaches and stakeholders, maintain attendance records, produce monthly progress reports, and identify learners who need intervention while keeping records accurate and up to date.

Qualifications

• Experience in a fast-paced training or apprenticeship environment.
• Strong ability to analyse learner data and implement proactive solutions.
• Excellent communication and organisational skills.

Responsibilities

• Use digital systems to manage and communicate with learners and coordinate programmes.
• Develop and maintain project templates to track mobilisation and reporting.
• Proactively engage with learners to maintain attendance and participation.
• Monitor attendance and task completion; escalate concerns and coordinate interventions.
• Oversee leadership coach activity and scheduling to align progress with deadlines.
• Provide monthly learner progression reports and escalate issues as needed.
• Liaise with client stakeholders to support learner re-engagement.
• Identify trends and report insights to the Apprenticeship Manager.

Skills

Communication

Organisational skills

Data analysis

Tools

Microsoft Excel

Monday.com

Job description

Fuel Learning is seeking a Learner Experience Manager to coordinate learner activity within Apprenticeship programmes. This hybrid role places you at the heart of learner support, using digital systems to track progress and ensure timely, high-quality completions.

You’ll collaborate with Leadership Coaches and stakeholders, maintain attendance records, produce monthly progress reports, and identify learners who need intervention while keeping records accurate and up to date.