Learner Experience Manager

Fuel Learning; Measham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

33 days annual leave

Job summary

Fuel Learning is seeking a Learner Experience Manager to coordinate learner activity within Apprenticeship programmes. This hybrid role places you at the heart of learner support, using digital systems to track progress and ensure timely, high-quality completions.

You’ll collaborate with Leadership Coaches and stakeholders, maintain attendance records, produce monthly progress reports, and identify learners who need intervention while keeping records accurate and up to date.

Qualifications

• Experience in a fast-paced training or apprenticeship environment.
• Strong ability to analyse learner data and implement proactive solutions.
• Excellent communication and organisational skills.

Responsibilities

• Use digital systems to manage and communicate with learners and coordinate programmes.
• Develop and maintain project templates to track mobilisation and reporting.
• Proactively engage with learners to maintain attendance and participation.
• Monitor attendance and task completion; escalate concerns and coordinate interventions.
• Oversee leadership coach activity and scheduling to align progress with deadlines.
• Provide monthly learner progression reports and escalate issues as needed.
• Liaise with client stakeholders to support learner re-engagement.
• Identify trends and report insights to the Apprenticeship Manager.

Skills

Communication

Organisational skills

Data analysis

Tools

Microsoft Excel

Monday.com

Job description

Learner Experience Manager | Hybrid | £32,000

About us:

At Fuel Learning, we are committed to nurturing leadership excellence and empowering individuals to reach their full potential through our comprehensive apprenticeship programmes. We believe that tailored leadership coaching and support are essential to unlocking the leadership potential of our learners.

This fast-paced role sits at the heart of our apprenticeship programmes. You’ll coordinate learner activity, keep progress on track, and use digital systems to ensure every learner gets the support they need to succeed. Working closely with Leadership Coaches and key stakeholders, you’ll monitor performance and help drive timely, high-quality completions. If you’re an experienced administrator and passionate about supporting people to achieve their goals, this role puts you right at the centre of learner success.

Your role will include:

• Use digital systems to manage and communicate with learners, ensuring smooth programme coordination.
• Develop and maintain project templates to track and report programme mobilisation accurately.
• Proactively engage with learners to maintain attendance and participation.
• Monitor attendance and task completion, identifying learners needing support and collaborating with Leadership Coaches to implement interventions.
• Oversee Leadership Coach activity and scheduling to ensure learner progress aligns with programme deadlines.
• Support the Head of Apprenticeships in maximising Leadership Coach efficiency.
• Provide monthly reports on learner progression, highlighting concerns and escalating as needed.
• Build strong working relationships with Leadership Coaches, supporting them in identifying and addressing off-track learners.
• Liaise professionally and promptly with client stakeholders to facilitate learner re-engagement.
• Track and report on progress review attendance and line manager engagement.
• Escalate learner concerns and issues weekly to the Account Manager.
• Identify trends across learners, Leadership Coaches, and line managers, reporting insights to the Apprenticeship Manager.
• Ensure learner records, including line manager details and site locations, remain accurate and up to date.

Skills & Experience

• Strong proficiency in digital systems, particularly Microsoft Excel and Monday.com.
• Excellent communication and organisational skills.
• Ability to analyse learner data and implement proactive solutions.
• Experience managing multiple priorities within a fast-paced training or apprenticeship environment.

What We Offer:

• Salary range of £32,000 per annum
• 33 days annual leave (inc. bank holidays and extended Christmas break).
• Hybrid working arrangement

We are committed to promoting equality and diversity within our organisation and encourage applications from all sections of the community.