Learner Success Coach

TN United Kingdom; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading edtech company is seeking a Learner Success Coach to enhance learner retention and ensure progress. This role involves conducting regular reviews, providing coaching support, and maintaining accurate reporting. Ideal candidates will have a background in teaching or mentoring, excellent communication skills, and a passion for learner support. Flexible working options and comprehensive benefits are offered.

Benefits

Remote-first with flexible working

Pension with up to 5% matched contributions

25 days holiday + bank holidays + birthday day off

Volunteer day

Health & wellbeing allowance

Company socials

CPD allowance

Private medical insurance

Holiday buy-back scheme

Employee Assistance Program (EAP)

Qualifications

• Experience in teaching or coaching in a relevant industry.
• Experience within Apprenticeships or relevant industry experience.
• Excellent communication skills.

Responsibilities

• Maximise retention and ensure apprentice progress.
• Conduct routine progress reviews every 10-12 weeks.
• Record and report activity on the E-portfolio system Aptem.

Skills

Communication

Attention to detail

Solutions-focused mindset

Passion for learner support

Education

Experience in teaching, coaching, or mentoring

Understanding of the tech space

Tools

Excel

MI reporting tools

LMS systems

Job description

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Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Service Delivery Manager Hours: 37.5 per week Salary: (Depending on experience) PLEASE NOTE: This job advert is currently helping us grow our talent pool.

All our Learner Success Coach roles have been filled, but these roles keep coming up, and we keep looking for great talent to join us when the time is right.

Role Overview

Learner Success Coaches are responsible for maximising retention and ensuring apprentice progress to target by monitoring learner progress, conducting routine progress reviews every 10-12 weeks, and providing coaching support sessions as required.

You are an experienced Education Coach/Mentor, with excellent administrative and communication skills, an eye for detail, and a sound respect for ensuring compliant practices.

You’ll enjoy overseeing a busy schedule of learner meetings, building rapport with learners and line managers from various sectors, and maintaining key reporting by accurately updating learner LMS and learning platforms.

You’re conscientious and committed to prioritising learners’ needs.

You’ll quickly identify and escalate risks or issues related to progress to your Line Manager and complete written feedback following learner sessions via the LMS platform, using the guided form capture.

You will ensure that internal reporting is updated to keep employers and Data Mentors informed about learner progress. When progress milestones are not met, you will address this through review actions and objectives.

Key Responsibilities

1. Drive progression and ensure OTJ and learning plan progress is delivered as scheduled.
2. Support learners to complete Functional Skills by month 6.
3. Engage with employers and learners at least quarterly, delivering Progress Reviews, reviewing objectives, and setting plans to reinstate progress where needed.
4. Record and report activity on the E-portfolio system Aptem.
5. Escalate risks to line managers and implement defined actions.
6. Embed Maths and English Functional Skills into learner sessions.
7. Deliver and embed topics such as Health and Safety, Safeguarding, Prevent, and Equal Opportunities.
8. Ensure regional approach and contextualisation.
9. Promote best practices and awareness of relevant Acts.

Candidate Specification

• Experience in teaching, coaching, or mentoring in a relevant industry.
• Experience within Apprenticeships or relevant industry experience.
• Understanding of the tech space and use of AI tools.
• Attention to detail and solutions-focused mindset.
• Passion for learner support.
• Excellent communication skills.
• Proficiency in Excel, MI reporting tools, and LMS systems.

Interview Process

One-way video interview (alternative options available, e.g., live via Google Meets). Includes competency questions and role play (1 hour). Additional time for Ways of Working/Meet the Team (45 mins).

Company Benefits

• Remote-first with flexible working.
• Pension with up to 5% matched contributions.
• 25 days holiday + bank holidays + birthday day off.
• Volunteer day, health & wellbeing allowance, company socials, CPD allowance, private medical insurance, holiday buy-back scheme, and EAP.

Background to our Organisation

We are an edtech company enabling digital transformation through innovative professional education, supporting over 15,000 learners globally since 2016, trusted by leading brands like Microsoft, NHS, GSK, and others. Our platform EDUKATE.AI offers 24/7 feedback and real-world data experimentation, fostering applied learning that generates significant business value.

Our Values

Entrepreneurial, Team Spirit, Customer-focused, Gold Standard—these core values guide our work and culture.

Cambridge Spark is an Equal Opportunities Employer, committed to a discrimination-free environment. All employment decisions are based on business needs and individual qualifications, regardless of protected characteristics.