Learner Services Advisor

Access Further Education Ltd (Trading as Access Creative College); Birmingham; Sur place; GBP 18 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Generous holiday allocation

Wellbeing benefits

Staff discounts & benefits

Paid leave

Résumé du poste

Access Creative College is seeking a Learner Services Advisor to support learning delivery, student welfare and safeguarding in a Birmingham centre. The role is term-time only with 37.5 hours per week, combining front-of-house duties, learner support, and administrative tasks to ensure a safe, inclusive learning environment.

You will work with the Senior Learner Services Advisor and LSM to implement interventions, maintain records, and support Exam Access Arrangements. DBS clearance is required.

Qualifications

• Experience delivering learner support and safeguarding.
• Ability to maintain accurate records in learning logs and pastoral notes.
• Strong communication with learners, staff, and external partners.

Responsabilités

• Deliver focused learning interventions for learners with identified support needs.
• Record learner progress and pastoral contacts in required logs.
• Assist in preparing ALS learner profiles and support plans.
• Support Exam Access Arrangements (EAA) by gathering evidence.
• Manage front-of-house to provide a welcoming, professional service.
• Assist with administrative tasks including admissions, enrolment, and data reporting.
• Support career guidance activities and safeguarding processes.

Connaissances

Student support

Pastoral care

Safeguarding

Communication

Outils

GURU progress logs

Reception & Admin

Description du poste

Learner Services Advisor

Term Time Only

Location: Birmingham

Hours: 37.5hrs per week term time only

Main Purpose

To support the successful day-to-day running of the centre by contributing to operations, learning delivery, student support, and safeguarding. This includes providing structured learning support for learners with identified needs and/or Education, Health and Care Plans (EHCPs), assisting in the implementation of effective interventions, and offering pastoral support to vulnerable learners and/or those at risk. The role works closely with the Senior Learner Services Advisor, Learner Support Manager (LSM)/ Assistant Head of Student Support, to help maintain a safe, inclusive, and supportive learning environment in line with safeguarding and SEND responsibilities.

Main tasks

• Deliver focused teaching interventions for students with identified support needs or "at risk" learners, including 1:1 learning support, small group and in class support for learners. Managing action plans, caseload contributions, and facilitating individual and group activities.
• Follow agreed lesson plans and devise tailored support strategies, providing feedback and liaising with lecturers under their direction.
• Accurately record all learner support, contacts, and pastoral care in GURU progress logs, contact logs, and pastoral logs.
• Assist the Learner Services Manager (LSM) / Assistant Head in preparing ALS learner profiles and support plans.
• Support the Exam Access Arrangements (EAA) application process by gathering evidence and collaborating with the Senior Learner Services Advisor.
• Manage the Reception area on a rota basis, delivering a professional, customer-focused enquiry and telephone service while maintaining a welcoming, organised, and clean front of house, while ensuring centre access controls, including identity verification and signing-in procedures enforced.
• Assist with the smooth running of the centre through estates, facilities, health & safety support, and general administrative tasks such as mail handling, appointments, filing, and communications.
• Liaise with lecturers, central departments, and associate centres to provide effective administration for learners and staff, including admissions, enrolment, register audits, absence recording, and data reporting.
• Support the Examinations Officer and Exam Coordinators with the admin, invigilation and logistical planning of all exam requirements across the curriculum areas.
• Provide careers support to learners as directed by the Head of Careers.
• To identify and respond to pastoral and low-level safeguarding concerns, escalating and managing them appropriately with the support and guidance of the Designated Safeguarding Lead (DSL).

Responsibilities Common to all Staff

• Establish, maintain, and develop professional working relationships with colleagues.
• Adhere to all agreed Quality Assurance mechanisms within the campus and across ACC, contributing to the development of high-quality provision and services.
• Participate in the ACC Performance Management Review Scheme, jointly completing agreed objectives and development plans with managers.
• Comply with the Health and Safety at Work Act 1974 to ensure the wellbeing of students, staff, and visitors.
• Support ACC’s commitment to a discrimination-free environment by adhering to the Company’s Equality and Diversity policies and the Single Equality Scheme.
• Remain adaptable and proactive in response to the evolving nature of the business.
• Accept responsibility for safeguarding and promoting the welfare of children and vulnerable adults.
• Undertake any other duties reasonably required by management in line with the role’s grade.

Who are we?

We are 'Access Creative College' (ACC), formerly known as Access to Music, and were founded in 1992. We’re an Ofsted 'Good' provider that reach every corner of the country, with 7 campuses and over 2,500 students nationwide. We are part of Access Education Group which boasts 32 campuses nationwide with over 5,000 students & apprentices across ACC, dBs Institute (Higher Education) & Access Sport

What we offer?

• Generous Holiday Allocation
• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work
• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!
• Paid Leave:Enhanced Maternity, Paternity and Sick pay.

DBS Checks:

This post is subject to Enhanced DBS clearance. Employment cannot commence until satisfactory Enhanced DBS clearance and all required references have been received and verified.

We reserve the right to close this vacancy early if we receive sufficient applications. We therefore encourage early applications.

Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.