Learner Services Advisor

Accesssport; Bedford; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Generous holiday entitlement

Professional development

Employee assistance programme

Contributory pension

Job summary

Access Education Group seeks a Learner Services Advisor in Bedford to support learners with identified needs, manage records, and assist with exams and admissions. The role focuses on high-needs funded learners within a busy educational setting.

You will be the first point of contact, delivering targeted interventions, recording progress, and coordinating with lecturers and departments to ensure a smooth learner journey. Term-time, temporary contract with development opportunities.

Qualifications

• Experience in learner support or student services within education.
• Strong written and verbal communication to build rapport.
• Excellent organisational skills and ability to manage priorities.
• Proficient IT skills including MS Office and learner management systems.
• Ability to work independently as well as part of a team.
• Empathy and passion for supporting learners to achieve their potential.
• Knowledge of safeguarding and data protection legislation desirable.

Responsibilities

• Deliver focused teaching interventions for learners with identified support needs.
• Record learner support and pastoral activity in logs and systems.
• Assist with ALS learner profiles and support plans.
• Support EAA applications by gathering evidence with the Senior Learner Services Advisor.
• Manage the reception and provide professional, customer-focused service.
• Assist with admin tasks across estates, facilities, health & safety, and communications.
• Liaise with departments to support admissions, enrolment, and data reporting.
• Provide careers support as directed by the Head of Careers.
• Identify safeguarding concerns and escalate appropriately with DSL guidance.

Skills

Learner support experience

Communication skills

Organisational skills

IT skills (MS Office)

Teamwork

Empathy

Safeguarding knowledge

Tools

MS Office

Job description

Learner Services Advisors

Location:Bedford, Bedfordshire, England

Salary: £26,300to £28,800per annum

Type: Term-time only, Temporary

About Us

Access Education Group is dedicated to empowering learners and providing outstanding educational support. We pride ourselves on fostering a supportive and inclusive environment where every learner can thrive. As part of our ongoing commitment to excellence, we are looking for a passionate and organised Learner Services Advisor to join our dynamic team in London.

The Role

As a Learner Services Advisor, you will play a vital role in supporting learners throughout their educational journey. You will be the first point of contact for learners, providing guidance, advice, and assistance to ensure they have a rewarding and successful experience with us. These roles will have a particular focus on high needs funded learners.

Main tasks

• Deliver focused teaching interventions for students with identified support needs or “at risk” learners, including 1:1 learning support, small group and in class support for learners. Managing action plans, caseload contributions, and facilitating individual and group activities.


• Follow agreed lesson plans and devise tailored support strategies, providing feedback and liaising with lecturers under their direction.


• Accurately record all learner support, contacts, and pastoral care in GURU progress logs, contact logs, and pastoral logs.


• Assist the Learner Services Manager (LSM) / Assistant Head in preparing ALS learner profiles and support plans.


• Support the Exam Access Arrangements (EAA) application process by gathering evidence and collaborating with the Senior Learner Services Advisor.


• Manage the Reception area on a rota basis, delivering a professional, customer-focused enquiry and telephone service while maintaining a welcoming, organised, and clean front of house, while ensuring centre access controls, including identity verification and signing-in procedures enforced.


• Assist with the smooth running of the centre through estates, facilities, health & safety support, and general administrative tasks such as mail handling, appointments, filing, and communications.


• Liaise with lecturers, central departments, and associate centres to provide effective administration for learners and staff, including admissions, enrolment, register audits, absence recording, and data reporting.


• Support the Examinations Officer and Exam Coordinators with the admin, invigilation and logistical planning of all exam requirements across the curriculum areas.


• Provide careers support to learners as directed by the Head of Careers.


• To identify and respond to pastoral and low-level safeguarding concerns, escalating and managing them appropriately with the support and guidance of the Designated Safeguarding Lead (DSL).

Qualifications and Skills

• Experience working in a learner support, student services, or similar advisory role within the education sector.


• Strong communication skills, both written and verbal, with the ability to build rapport and work collaboratively.


• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities efficiently.


• Proficient IT skills, including experience with MS Office and learner management systems.


• Ability to work independently as well as part of a team.


• Empathy and a genuine passion for supporting learners to achieve their potential.


• Knowledge of relevant educational policies, safeguarding, and data protection legislation is desirable.

Benefits

• Competitive salary within the range of £26,300-£28,800 per annum.


• Permanent, full-time position offering career development opportunities.


• Supportive and inclusive workplace culture.


• Generous holiday entitlement and public holidays.


• Access to professional development and training programmes.


• Employee assistance programme and wellbeing support.


• Contributory pension scheme.

Who is theAccess Sport College?

Originally established in 2006 and formerly known as Coaching Connexions, Access Sport College was created in 2019 following a merger with the biggest private training provider in the countryAccess Creative College (formerly Access to Music). We are part of Access Education Group which boasts 32 campuses nationwide with over 5,000 students & apprentices across ACC, dBs Institute (Higher Education) & Access Sport College.We're proud to have achieved the national benchmark for education quality, recognised across the vast majority of our provision - Ofsted's 'Expected Standard' under the new inspection framework.

We provide our players' teams with links to professional clubs/ academies as well as Semi-Professional clubs at various levels. At each of our campuses/ sites we employ tutors, coaches and various other roles to support the development of our students/ players. With weekly fixtures in various college league formats (AOC/ EFL/ National Youth Alliance) and daily training sessions, taken from a dedicated curriculum, we aim to provide our students with the most realistic elite sporting environment.

In return, staff will receive regular CPD via experienced practitioners, access to the best industry-related technology (VEO/ Sports session planner/ Catapult GPS vests) and an opportunity to work alongside and against professional clubs to build/ enhance your Footballing and Teaching CV. This extends to international competitions and tours to Europe, USA and Asia. Access Sport will help you to develop personally and professionally, we provide competitive salaries and expenses for travel. Our management and quality team has strong links within the sector and within the sports industry to help all staff to progress within or beyond our organisation.

What we offer?

• Generous Holiday Allocation


• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work


• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!


• Paid Leave:Enhanced Maternity, Paternity and Sick pay.

A full job description and person specification is available for download alongside our full benefits booklet.

Access Sport Collegeis committed to safeguarding and promoting the welfare of young people and vulnerable adults and we expect all staff and volunteers to share this commitment. The post is subject to enhanced Disclosure & Barring Service (DBS) clearance.

We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees. Diversity and open expression are fundamental to creativity. We believe in the diversity of thought, as that's what helps us help our learners. We therefore welcome applications from all backgrounds.