Learner Services Advisor

Access Creative College; West of England; On-site; GBP 26,000 - 29,000; Part time

Benefits offered by this job

Generous holiday allocation

Wellbeing benefits

Staff discounts

Paid leave benefits

Job summary

Access Education Group in Bristol is seeking a dedicated Learner Services Advisor to support learners throughout their educational journey. You will be the first point of contact, guiding enrolment, course information and progression with a focus on high-needs funded learners.

The role involves induction, records management, and collaboration with academic and admin teams to ensure compliant, smooth learner experiences and effective signposting to extra support services.

Qualifications

• Experience in a learner support, student services, or similar advisory role within education.
• Strong written and verbal communication with excellent grammar.
• Experience with admin tasks, data handling, and safeguarding knowledge is desirable.

Responsibilities

• Provide learner guidance and support on enrolment, course information, and progression.
• Deliver specialist support for learners with EHCPs and high-needs funding.
• Assist with induction and onboarding for new learners.

Skills

Learner support

Communication skills

Administrative IT skills

Empathy

Data protection

SEND knowledge

Tools

Database tools

Spreadsheets

Presentation software

Video conferencing

Performance evaluation software

Job description

Location: Bristol

Company: Access Education Group

Salary range: £26,300-£28,800 (FTE)

Contract: 18.75 hours, per week. Term time only

About Us

At Access Education Group, we are dedicated to empowering learners and providing outstanding educational support. We pride ourselves on fostering a supportive and inclusive environment where every learner can thrive. As part of our ongoing commitment to excellence, we are looking for a passionate and organised Learner Services Advisor to join our dynamic team in Bristol.

As a Learner Services Advisor, you will play a vital role in supporting learners throughout their educational journey. You will be the first point of contact for learners, providing guidance, advice, and assistance to ensure they have a rewarding and successful experience with us. These roles have a particular focus on high-needs funded learners, offering dedicated support to help every student reach their full potential.

Key Responsibilities

• Learner Guidance & Support: Provide comprehensive support and guidance to learners, addressing enquiries related to course information, enrolment, and progression.


• Specialist Support: Deliver specialist support appropriate to individual learners' needs, with a particular focus on learners with Education, Health and Care Plans (EHCPs) and high-needs funding.


• Induction & Onboarding: Assist with induction processes, helping learners settle in and understand available resources and support services.


• Record Keeping & Compliance: Maintain accurate learner records and update databases to ensure information is current and compliant with data protection standards. Support compliance with regulatory and funding body requirements through accurate reporting.


• Team Collaboration: Work closely with academic and administrative teams to coordinate learner support activities, manage virtual meetings, and resolve issues promptly.


• Signposting: Direct learners to additional support services such as counselling, financial advice, and careers guidance.


• Continuous Improvement: Contribute to the continuous improvement of learner services by gathering feedback and suggesting enhancements.

Qualifications And Skills

• Experience working in a learner support, student services, or similar advisory role within the education sector.


• Strong written and verbal communication skills, including excellent writing and grammar capabilities.


• Classroom management skills and experience in SEND (Special Educational Needs and Disabilities) support preferred.


• Proficient administrative and IT skills: experience with database administration, spreadsheet creation and management, electronic presentations, virtual meeting tools, and electronic performance evaluations.


• Ability to work independently as well as part of a team, managing multiple priorities efficiently with keen attention to detail.


• Empathy, patience, and a genuine passion for supporting learners to achieve their potential.


• Knowledge of relevant educational policies, safeguarding, and data protection legislation is desirable.

Knowledge or familiarity in any of the following creative and technical areas is beneficial for advising learners:

• Game Art: Familiarity with 2D/3D character art and animation processes using tools such as Maya, Substance Painter, and Unreal Engine. Key attributes include a vivid imagination, understanding of human behavior and anatomy, precise attention to detail, and collaborative problem-solving skills.


• Music Production: Understanding of DAWs, composition, recording, mixing, and instrumental techniques. Key attributes include patience, creativity, adaptability, perseverance, and openness to feedback.


• Software Development: Competency or familiarity with coding (Python, Java, TypeScript, C++) and database concepts. Key attributes include critical thinking, curiosity, self-learning, accountability, and strong time management.

Why Join Access Education Group?

• Make a meaningful impact supporting high-needs learners in a collaborative and inclusive setting.


• Work alongside dedicated professionals across creative and technical subject areas.


• Enjoy a rewarding campus environment in Bristol focused on educational excellence.

Who are we?

We are Access Creative College, formerly known as Access to Music, and we were founded in 1992. We're an Ofsted-inspected provider that reaches every corner of the country, with 7 campuses and over 2,500 students nationwide. We're proud to have achieved the national benchmark for education quality, recognised across the vast majority of our provision - Ofsted's 'Expected Standard' under the new inspection framework. We are part of Access Education Group, which boasts 32 campuses nationwide with over 5,000 students & apprentices across Access Creative College, dBs Institute (Higher Education) & Access Sport College.

What we offer?

• Generous Holiday Allocation


• Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling and Cycle to Work


• Staff Discounts & Benefits: access to Accolade, our benefits platform which offers discounts at over 800 retailers!


• Paid Leave: Enhanced Maternity, Paternity and Sick pay.

A full job description and person specification is available for download alongside our full benefits booklet.

Diversity and open expression are fundamental to creativity. We are committed to promoting a culture of diversity and inclusivity for all our employees and potential employees.

DBS Checks: Enhanced DBS clearance will be required.