Lead Worker YPLWS

Trident Group – UK; West Midlands; On-site; GBP 22,300 - 30,250; Full time

Job summary

Trident Group – UK in Birmingham is seeking a Lead Worker to provide person-centred support to customers, safeguarding, and empower them to become self-sufficient.

You will record case studies reflecting outcomes, work with external agencies, maintain risk assessments and health and safety, and ensure services are delivered with dignity and respect. The role is permanent, 37.5 hours per week.

Qualifications

• Knowledge of legislation for delivering support to vulnerable people.
• Experience in a busy support environment.
• Experience keeping accurate, compliant records.
• Experience with Microsoft applications.
• Ability to work autonomously and as part of a team.
• Accountable, reliable, punctual, and trustworthy; maintains confidentiality.

Responsibilities

• Provide a flexible, responsive, person-centred service.
• Signpost customers to information, support, guidance and advice.
• Work with external agencies for customers' benefit.
• Complete and follow risk assessments and health and safety policy.
• Maintain records including detailed support plans and risk assessments.
• Ensure non-judgemental delivery aligned with equality and diversity.
• Record client risk information and contribute to risk management plans.
• Safeguard vulnerable adults, young people and children; support service needs.
• Follow lone working arrangements and attend training to meet outcomes.

Skills

Legislation knowledge

Support environment experience

Record keeping

Microsoft Office

Autonomous & team worker

Accountable

Reliable

Punctual

Trustworthy

Confidentiality

Tools

Microsoft Office

Job description

£26,227.50 per annum

37.5 hours per week - Permanent Contract

5th August 2026

VRF - 178165

Lead Worker - Birmingham

About The Role

To provide person centered support to customers, reporting any safeguarding concerns in line with policy and procedure. To support customers with life skills and empower them to make a positive contribution to society and become self sufficient; this includes recording case studies that reflect achievements of outcomes.

What You’ll Be Doing

• Providing a flexible, responsive service which operates in a timely and person centred manner
• Signposting customers to relevant sources of information, support, guidance and advice
• Effectively working in partnership with external agencies for the benefit of customers
• Completing and following clear risk assessments, and adhering to the organisations Health and Safety Policy
• Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).
• Ensuring all service delivery is non-judgemental and is delivered in line with equality and diversity requirements.
• Accurately record and capture client risk information and contribute to the formation of risk management plans.
• To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations. Play an active role in working flexibly to support the service as and when necessary.
• Follow all lone working arrangements to insure personal safety.
• Attending all training courses and delivering on the outcomes.
• Ensure that in the event of an incident that the incident management policy is followed.
• Communicate effectively; verbally, non-verbally and in writing.
• Sensitively adapt language and communication style.

Who we’re looking for?

• A working knowledge of legislation in regards to delivering support to vulnerable people.
• Experience of working within a busy support environment.
• Experience of keeping accurate and compliant records.
• Experience of working with Microsoft applications
• The ability to work both autonomously and as part of a team.
• Accountable.
• Reliable and punctual.
• Trustworthy
• Ability to maintain confidentiality.

Why join us?

This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.