Lead Worker - Coaching

Crisis; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme 8.5%

28 days’ annual leave

Wellbeing Leave

Travel loans

Cycle to work

Job summary

Crisis Skylight Merseyside is seeking a Lead Coach Worker to support individuals facing homelessness or at risk. You will manage a caseload, develop personalised plans, and help clients access housing and support services.

This role emphasizes collaborative, psychologically informed approaches within a supportive team. The position requires experience in coaching and case management, strong communication, and the ability to work with external agencies.

Qualifications

• Passionate about ending homelessness sustainably.
• Experience accessing housing via private rented sector, local authorities, housing associations and others.
• Knowledge of issues affecting homeless people: housing, welfare, trauma, substance use, criminal justice, social isolation.
• Proven track record using coaching, IAG or psychologically informed approaches with homelessness.
• Ability to manage relationships with external agencies and advocate for members.
• Excellent written and verbal communication, records in Case Management Systems/databases.
• Flexible and adaptable to change.
• Strong team player with initiative.

Responsibilities

• Lead caseload and provide effective case management in line with the Crisis Case Management Framework.
• Support members to develop and follow a personalised plan to end homelessness sustainably.
• Empower members to search for housing and access other relevant support services.
• Provide practical support with housing, benefits and related needs.

Skills

Homelessness coaching

Case management

Relationship building

Communication skills

Psychologically informed practice

Tools

Case management software

Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Contract: Fixed Term - 6 months

About The Role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker You Will

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.
• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.
• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation
• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness.
• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change.
• Strong team player, able to use own initiative and reflect on your own practice.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Closing date:

Thursday 24th September 2026 at 23:59

Interview process: Competency-based interview

Interview date and location: Monday 28th September 2026.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit

https://www.crisis.org.uk/about-us/

To See Our Work In Action Please Visit

youtube.com/user/crisishomelessness

https://x.com/crisis_uk

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094