Executive Assistant to Chief Executive and SMT

CRISIS UK; Greater London; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Pension scheme (8.5%)

28 days’ annual leave (pro rata)

Flexible working around core hours 10:

Wellbeing Leave

Interest free travel loans

Job summary

Crisis is seeking an Executive Assistant to provide vital support to the Chief Executive, Senior Leadership Team, and Board of Trustees. You will be at the heart of our mission, juggling complex diaries and travel arrangements, and contributing to essential communications across the organisation.

The role offers a hybrid working model with office-based days in London, and a chance to influence decision-making at the highest levels.

Qualifications

• Experience providing full executive support to Senior Leadership Team or Board.
• Proven diary management and complex travel arrangements.
• Strong written and verbal communication with diverse stakeholders.

Responsibilities

• Provide executive support to the Chief Executive, SLT and Board of Trustees.
• Manage calendars, travel, and administrative tasks.
• Coordinate meetings, reporting, and communications to drive organisational effectiveness.

Skills

Diary management

Travel coordination

Communication skills

Attention to detail

Confidentiality

Job description

Salary: £42,503 per annum

Closing date: 18/09/2026

Department: SLT Support

Location: London

Employment type: Permanent

Division: SLT Support

Hours Per Week: 35

Job Description

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

We are dedicated to ending homelessness by delivering life-changing services and campaigning for change. Our innovative education, employment, house and well-being services address individual needs and help homeless people to transform their lives.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London, with willingness to undertake some travel within the UK. This role is required to be in the office for a minimum of two days a week. Working from home on some days can be considered in line with Crisis’ Hybrid Working policy.

About the role

Crisis is looking for an Executive Assistant to provide vital support to our Chief Executive, Senior Leadership Team (SLT), and Board of Trustees. In this key role, you'll be at the heart of our mission to end homelessness. You will be part of a passionate and driven team, typically supporting two members of our senior leadership team and decision‑making at the highest levels.

It’s an exciting opportunity where you can grow your skills in a supportive, and collaborative environment, and can contribute to our equitable and inclusive culture. You will be juggling complex diaries and travel arrangements, financial administrative tasks, and providing indispensable support to our leadership team. You’ll help improve organisational effectiveness and influence bold decision‑making, by supporting and coordinating a range of activities: from special projects to management meetings. By fostering meaningful relationships and contributing to impactful communications you’ll support essential collaboration across the organisation to drive change.

This is a varied, busy, and fulfilling role! Experience of providing a full range of executive support to members of a Senior Leadership Team or Board including diary management, complex logistical arrangements, meeting and event support is essential, as well as experience of supporting end‑to‑end process for management of decision‑making meetings.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

About you

• An exceptional organiser, able to anticipate needs and efficiently manage complex, changing priorities.

• A resourceful problem‑solver, focused on solutions and continuous improvement.

• A laser focus on detail and deadlines, delivering work to the highest standards.

• A strong communicator, able to use your written, verbal, and technical skills in a range of settings.

• Confident working with and building relationships with people at all levels, with diverse teams and across a range of issues.

• Committed to our values, and to integrity and confidentiality.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.

• Pension scheme with an employer contribution of 8.5%

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm

• Wellbeing Leave to be used flexibly

• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Closing date

Friday 18 September 2026 23:55

Interview process: Written task and competency-based interview

Interview dates and locations

• Monday 28 September 2026 (online or in person in London) - written task.

• Thursday 1 October 2026 (in person in London) - interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit https://www.crisis.org.uk/about-us/

To see our work in action please visit: youtube.com/user/crisishomelessness

www.facebook.com/crisis.homeless Registered Charity Numbers: E&W1082947, SC040094