Coach - Structured Coaching

Crisis; Greater London; On-site; GBP 39,108 - 47,799; Full time

Benefits offered by this job

Competitive salary

Interest-free loans for travel and tenancy deposits

Pension scheme with 8.5% employer contribution

28 days annual leave, increasing with service

Flexible working hours

Wellbeing leave

Professional development support

Job summary

A charity dedicated to ending homelessness in London is seeking a Coach to provide structured coaching and support members towards sustainable housing. The ideal candidate will have experience in high-quality coaching and the ability to build trusting relationships with vulnerable individuals. This is a full-time position offering a competitive salary and excellent employee benefits.

Qualifications

• Experience in providing high-quality coaching and support.
• Ability to establish trusting relationships with members.
• Skilled in delivering person-centred coaching that meets members' needs.

Responsibilities

• Establish trusting relationships with members to support them into sustainable housing.
• Deliver coaching and advice to motivate members.
• Provide access to housing, employment, and skills development.

Skills

High-quality coaching

Person-centred support

Holistic view of member's journey

Interpersonal skills

Job description

Crisis Greater London, England, United Kingdom

Coach - Structured Coaching

Title: Coach - Structured Coaching

Salary: £43,454 per annum

Contract: Permanent

Hours: Full time - 35 hours per week

Location: Based in Crisis Skylight London, 50‑52 Commercial St, E1 6LT (on‑site)

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a values‑driven organisation with members at the heart of what we do.

Working in a psychologically informed way, you will establish an open, trusting and strength‑based professional relationship with members, supporting them into sustainable housing. You will offer high‑quality coaching, advice and information, and motivate members to identify and work through the changes they need and want to make while supporting their wellbeing and the development of resilience and interpersonal skills.

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high‑quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person‑centred support, including access to housing, employment and the appropriate learning and skills development both internally and through access to community‑based specialist services. You will hold a holistic view of a member's journey with us as part of our 'one worker, one member' lead working approach.

Please see the full Job Pack linked below for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Our values

Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Employee benefits

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest‑free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days’ annual leave (pro‑rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10 am‑4 pm.
• Wellbeing leave to be used flexibly and the option to purchase further days. And more! Full list of benefits available on website.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

Diversity networks

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Application process

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Interview date and location

Thursday 11th December 2025, in person at Crisis Skylight London, 50-52 Commercial St, E1 6LT.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

Further information

For more information about our work please visit https://www.crisis.org.uk/about-us/

To see our work in action please visit: youtube.com/user/crisishomelessness, https://x.com/crisis_uk, www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094.