Neighbourhood Team Prevention Caseworker

Crisis; Greater London; On-site; GBP 42,845; Full time

Job summary

A leading charity for homelessness is seeking a Neighbourhood Team Prevention Caseworker to provide support to individuals at risk of homelessness in Harlesden. Responsible for creating person-centered support plans and delivering high-quality advice and guidance. You will need strong interpersonal skills and experience in relevant sectors. This is a 12-month fixed term contract with a competitive salary.

Qualifications

• Experience in homelessness, mental health, or social care.
• Ability to work collaboratively with external agencies.
• Ability to manage a varied caseload effectively.

Responsibilities

• Be the first point of contact for those at risk of homelessness.
• Provide information, advice, and guidance.
• Create person-centered support plans.

Skills

Experience in sectors supporting people

Knowledge of barriers to engagement

Strong interpersonal skills

Organizational skills

Education

Level 3 Information, Advice and Guidance qualification

Job description

Neighbourhood Team Prevention Caseworker

Location: Crisis, Greater London, England, United Kingdom

Base pay range

Title: Neighbourhood Team Prevention Caseworker
Salary: £42,845 per annum
Contract: 12-month fixed term contract

Location: The role is primarily based at Crisis Skylight Brent (1-2 Bank Buildings, High St, NW10 4LT). This role will include some outreach and there is an expectation to travel across the wider Harlesden area and other parts of Brent to support individuals and meet relevant support agencies.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

This is an exciting new role in Crisis to deliver upstream prevention in partnership with Brent Council in Harlesden by supporting a newly set up Neighbourhood Team and contribute towards its key aims of preventing homelessness and income insecurity as part of Crisis and Brent Council’s place-based approach.

You will:

• Be a first point of contact for people in Harlesden who are at risk of homelessness, who are also likely living with debt / income insecurity and who may not have engaged with services or who fall outside homeless services’ criteria or statutory level support and who could benefit from holistic earlier support.
• Through high quality, person-centred information, advice and guidance (IAG), coaching, advocacy, casework and a range of relational methods you will enable local people in Harlesden to resolve issues themselves, access services or be linked to the integrated neighbourhood team to address barriers and seek solutions.
• Reach out to people in the community, listen carefully to their story as you work with them to agree options and possibilities, and identify a range of solutions to support their goals, improving income security and preventing possible future homelessness.
• As lead worker, create person centred support for an individual, to build collaborative, consistent and psychologically informed relationships with individuals and stakeholders from a range of services within and outside the integrated neighbourhood team.

About you

• You have worked within a relevant sector that supports people e.g., homelessness, mental health, drug and alcohol treatment, social care, education and skills, youth work, community development.
• You can demonstrate awareness of barriers to engagement and participation experienced by people facing homelessness or a future risk of homelessness and other forms of social exclusion with an understanding of how they might be overcome.
• You have experience of assessing presenting needs, and an understanding of strengths-based assessments and action planning. Empathy and understanding of the barriers to accessing services and support faced by homeless people including mental health issues, and awareness of ways to overcoming them, including planning and reviewing actions and goals, meeting client needs and priorities.
• You work collaboratively with the ability to build and manage successful relationships with external agencies and relevant service providers and successfully advocate on behalf of clients and strong interpersonal skills.
• You have experience of delivering high quality information, advice and guidance or coaching and managing a caseload within a relevant sector, holding a Level 3 Information, Advice and Guidance or coaching qualification or be willing to work towards one.
• You are able to effectively manage own workload, including a varied caseload, with excellent organisational skills and the ability to manage conflicting priorities, exercise judgment under pressure and balance competing demands and willingness to reflect upon and develop own practice.
• You are a strong team player and ability to work on own initiative and seek support and advice where appropriate.
• You can demonstrate knowledge of safeguarding and commitment to act in compliance with safeguarding policy and procedures.
• You will demonstrate commitment to Crisis’s purpose and values, alongside Brent Council’s values.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Interview date and location: Friday 19 September 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.

We would strongly encourage you to visit Crisis Skylight Brent prior to applying. We are holding an open evening on 2nd September from 17.00 – 18.00 hrs and 18.00 to 19.00 hrs at Crisis Skylight Brent, 1-2 Bank Buildings, High St, London, Harlesden, NW10 4LT to meet with the Skylight Director and some of the team. To RSVP and let us know you’ll be attending please email [e-mail]

If you’re unable to make the open evening but would like to have an informal conversation about the role, please email [e-mail] and we will arrange a call.

Accessibility: We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit crisis.org.uk/about-us/ and to see our work in action please visit youtube.com/user/crisishomelessness, x.com/crisis_uk, and www.facebook.com/crisis.homeless.

Registered Charity Numbers: E&W1082947, SC040094