Lead Technician - Industrial Refrigeration

Johnson Controls; Bellshill; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled IREF Lead Technician to join their team in Scotland. This role is crucial for diagnosing and repairing industrial refrigeration systems, requiring advanced technical knowledge and relevant certifications. You will maintain strong customer relationships, ensuring they are informed and satisfied with the service provided. The company promotes a healthy work-life balance and offers a comprehensive benefits package, including competitive salary, training opportunities, and a commitment to safety. If you are passionate about refrigeration technology and customer service, this is an exciting opportunity for you.

Benefits

25 days paid holidays plus Bank Holidays

Comprehensive benefits package

Training opportunities

Career development programs

Employee assistance program

Employee referral scheme

Discount on Johnson Controls security products

Cycle to work scheme

Holiday Purchase Scheme

Qualifications

• Must have relevant qualifications in HVAC/Refrigeration and ammonia certification.
• Experience with complex refrigeration systems is essential.

Responsibilities

• Lead diagnosis and repairs of systems malfunctions.
• Maintain positive customer relationships and provide training as needed.
• Coordinate on-site work for complex jobs and oversee subcontractors.

Skills

Technical diagnosis

System repairs

Customer relationship management

Technical coaching

Complex product knowledge

Ammonia certification

Experience with HFC, Ammonia & CO2 systems

Education

Relevant qualifications in HVAC/Refrigeration

Driving License

Tools

PPE

Service vehicle

Mobile phone

Tablet

Job description

Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries.
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive industries.

What we offer

• Competitive salary, and overtime paid at premium pay rates.
• Stand by allowance, call outs, travel paid on top of basic salary.
• Service vehicle, Mobile phone, tablet, PPE and any specialist equipment provided.
• 25 days paid holidays plus Bank Holidays
• Holiday Purchase Scheme
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
• Training opportunities with outstanding resources available.
• Career development through various career ladders programs.
• Dedication to safety through our Zero Harm policy.
• Access to business resource groups.

What you will do

We are looking for a competent IREF Lead Technician, who can lead diagnosis and repairs systems malfunctions, requiring specific technical knowledge and relevant qualifications as well as an understanding on time and equipment requirements. You will act as a subject expert, keeping customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade and provide the customer with advice / training in system operations as required.

Your role as a Lead Technician is to maintain positive customer relationships, ensuring pro-active feedback, documentation of the customer's equipment and systems status / work completed.
You may provide technical coaching to less experienced service team members as well as coordinate on site work activity for highly complex and multi person jobs. May include overlooking activities of subcontractors.
The role is based in Scotland, predominantly within Glasgow region.

What we look for

• Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration)
• Complex product knowledge and advanced system knowledge within Industrial Refrigeration
• Ammonia certification is essential
• Driving License
• Experience in working with HFC, Ammonia & Co2 systems
• Experience with major manufacturers such as SABROE, Frick, York, Bitzer, Howden
• Experience with DX, pumped, flooded, multistage systems

If you are successful, we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, company van, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.