Lead Technical Support Consultant Enterprise (German)

TN United Kingdom; City of Edinburgh; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Technical Support Consultant to provide high-level support for enterprise accounts. In this role, you will troubleshoot complex issues across various technologies, including Creative Cloud and PDF solutions, while collaborating with system administrators and engineering teams. This position offers a dynamic work environment where you can tackle diverse challenges and learn new technologies. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in providing high-level technical support to enterprise accounts.
• Strong background in troubleshooting complex issues across various technologies.

Responsibilities

• Collaborate with enterprise system administrators on deployment and product issues.
• Provide expert assistance via phone and web conference for enterprise customers.

Skills

Technical Support

Problem Solving

Customer Service

Networking

SSO Configuration

Education

Bachelor's Degree in IT or related field

Tools

Creative Cloud

Document Cloud

PDF Technologies

Job description

Lead Technical Support Consultant Enterprise (German), Edinburgh

Company Overview:
Changing the world through digital experiences is what Adobe’s all about. We empower everyone—from emerging artists to global brands—to design and deliver exceptional digital experiences. Our mission is to hire the best talent and create an inclusive environment where everyone is respected and has access to equal opportunity.

Position Details:

Location: Edinburgh, United Kingdom
Job Category: Other
EU Work Permit Required: Yes
Job Reference: 581fc86f8794
Posted: 26.04.2025
Expiry Date: 10.06.2025

Role Overview:

Providing high-level technical support to enterprise accounts related to Creative Cloud, Document Cloud, and PDF technologies.

Responsibilities:

1. Collaborate with enterprise system administrators on deployment, SSO, licensing, networking, and product issues (video, web, print publishing, PDF, imaging, illustration).
2. Troubleshoot complex customer issues across various technologies, working closely with engineering teams.
3. Assist customers in configuring and deploying enterprise software packages.
4. Work independently and as part of a team in a fast-paced environment.
5. Occasional travel to customer sites or technical conferences.
6. Handle diverse challenges and learn new technologies.
7. Create and review knowledge base articles and training materials.
8. Provide expert assistance via phone and web conference for enterprise customers.
9. Research and log bugs, collaborate with QE, engineering, and product management for resolution prioritization.
10. Work hours are mainly 8am–4pm, with on-call availability for weekends on a rotating schedule.
11. Coordinate with other Adobe groups to understand new product lines and customer requirements.

Additional Notes:

Please note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more information, check our Blog.

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Created on 26/04/2025 by TN United Kingdom