Lead Support Worker

Dimensions; Colchester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Flexible shift patterns

30 days annual leave

Career progression

Salary advance scheme

High Street Discounts

Life Assurance and Pension

Industry leading training

Enhanced DBS paid for by us

Job summary

Dimensions is seeking a Lead Support Worker in Colchester, Essex, to lead a team and deliver person-centred support across five homes. You’ll coach colleagues, use Activate and Active Support approaches, and work with Locality management to drive continuous improvement while ensuring high-quality care.

You’ll be responsible for personal care, daily routines, and encouraging independence while maintaining a safe, respectful home environment. Weekend and bank holiday shifts are expected.

Qualifications

• Strong leadership and empathy to support people to live independently.
• Excellent communication and ability to coach colleagues.
• Reliable and flexible to cover shifts including weekends/bank holidays.

Responsibilities

• Lead the team to deliver person-centred support.
• Coach and mentor support workers to share best practice.
• Develop and maintain high-quality daily routines including personal care, medication, meals and shopping.

Skills

Leadership

Empathy

Communication

Team coaching

Flexibility

Reliability

Job description

About Dimensions

Bring your passion,leadershipand heart to a role where your impact truly counts. As a Lead Support Worker,you’llhelp others grow—both the people we support and the colleaguesyou’llcoach along the way. With the support of your locality management team,you’llempower others to achieve meaningful goals, buildindependenceand create positive change every single day.

Thanks to our amazing teams, Dimensions Group has been accredited as a Great Place to Work for 2026— our eighthconsecutive year of recognition.

About the role

• Lead Support Worker
• Full time - 37.5 hours per week
• £14.01 per hour
• Colchester, Essex
• Full UK driving licence with own car essential.

As a Lead Support Worker, you’ll play a vital role in ensuring the people we support receive high-quality, person-centred support. Working closely with your Locality Manager and Assistant Locality Manager, you’ll be supported in your role while becoming a trusted role model for your colleagues. This position offers a rewarding blend of hands on support and leadership, giving you the opportunity to make a real difference every day.

No two days will be the same. You’ll support individuals to build their independence, develop new skills and make meaningful choices about their lives. Using approaches such as Activate and Active Support, you’ll help set and achieve personalised goals, recognising opportunities for growth in everyday moments. You’ll also provide practical support with daily routines, including personal care, medication, meal preparation, shopping and maintaining a comfortable home environment, always ensuring individuals feel respectedand in control of their support.

Alongside your direct support responsibilities, you’ll play a key role in developing your team. You’ll coach and mentor support workers, share best practice, provide thoughtful feedback and help foster a positive, inclusive team culture. You’ll contribute to support reviews, drive continuous improvement and ensure all practices align with Dimensions’ values, policies and regulatory standards. Building strong relationships with families, circles of support and colleagues will be central to your success.

Flexibility is essential in this role. As a Lead Support Worker, you’ll work across all five homes in the Colchester area, covering a range of shifts including weekends and bank holidays. This role may also be recognised in other organisations as a Senior Support Worker position.

About you

You will be a great fit for this role if you:

• Lead withempathy,confidenceand a genuine desireto help people live the lives they choose.
• Communicate clearly, offerconstructive feedback, and naturally lead by example.
• Buildstrong, trusting relationshipswith families,colleaguesand the people we support.
• Are open to learning, willing to trynew approachesand committed togood, consistent practice.
• Appreciate being part of a team whereeveryone’s ideas and contributions matter.
• Reliability, adaptability and flexibility, including working weekends and bank holidays when needed.
• The ability to staycalm under pressureand make thoughtful decisions.
• Motivation to help people build independence and confidence, whether they are colleagues or the people we support.

Rewards that make a difference

• A competitive payrate with uplift for overtime you chose to work
• Flexible shift patterns to suit your needs
• 30 days paid Annual Leave (including public holidays – pro rata)
• Opportunities for career progression
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• High Street Discounts – Retail and Entertainment (supermarkets, hospitality, pubs, cinema etc.)
• Life Assurance and Company Pension
• Industry leading training
• Enhanced DBS paid for by us

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.