Lead SRE: AWS & Python for Scalable Reliability

JPMorgan Chase & Co.; United Kingdom; On-site; GBP 90,000 - 140,000; Full time

Job summary

JPMorganChase is seeking a Lead Site Reliability Engineer to ensure the availability, performance, and resilience of production systems serving millions of customers worldwide.

You will partner with software engineering and product teams to embed reliability into the SDLC, drive incident response, build automation, mentor junior engineers, and champion proactive reliability improvements and observability across platforms.

Qualifications

• Proficiency in programming or scripting languages (e.g., Python, Go, Java, Bash) for automation and tooling development.
• Hands-on experience designing and operating large-scale distributed systems with a focus on availability, fault tolerance, and performance.
• Experience defining and managing service level indicators, service level objectives, and error budgets in production environments.
• Strong background in observability tooling (metrics, logging, tracing).
• Experience leading incident response processes and post-mortems to drive improvements.
• Familiarity with container orchestration and infrastructure-as-code (Kubernetes, Terraform).
• Ability to communicate complex technical concepts to diverse stakeholders.

Responsibilities

• Lead the design and implementation of scalable, reliable, and observable infrastructure solutions that meet the firm's availability and performance standards.
• Define and enforce service level objectives, error budgets, and reliability targets in partnership with engineering and product stakeholders.
• Drive incident response, root cause analysis, and post-incident reviews to identify systemic improvements and reduce mean time to recovery.
• Develop and maintain automation frameworks to eliminate toil, improve deployment pipelines, and accelerate delivery velocity.
• Collaborate cross-functionally with software engineering, architecture, and security teams to embed reliability and resiliency principles early in the design process.
• Champion observability practices by building and maintaining monitoring, alerting, and dashboarding solutions that provide actionable insights into system health.
• Mentor and guide junior engineers, fostering a culture of continuous learning, operational discipline, and engineering excellence.
• Evaluate and influence platform and tooling decisions to ensure alignment with reliability, scalability, and security requirements.
• Leverage enterprise-authorized AI-assisted engineering practices to improve operational outcomes, including incident triage support, test strategy acceleration, and delivery workflow optimization.

Skills

Programming languages (Python, Go,Java

Tools

Kubernetes

Terraform

Job description

JPMorganChase is seeking a Lead Site Reliability Engineer to ensure the availability, performance, and resilience of production systems serving millions of customers worldwide.

You will partner with software engineering and product teams to embed reliability into the SDLC, drive incident response, build automation, mentor junior engineers, and champion proactive reliability improvements and observability across platforms.