Lead - Solution Engineer(Dutch/Swedish speaking)

Freshworks; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Freshworks is seeking a self-motivated Lead Solutions Engineer to support our Pre-Sales team. You will act as the technical expert, helping the sales organization pursue new business opportunities with mid-market and enterprise prospects, advising on ITIL/ITSM aligned solutions and cloud-based infrastructure.

You will demonstrate Freshworks value, tailor demonstrations to client needs, and collaborate across Sales, Product Management, and Client Services to drive successful outcomes.

Qualifications

• 5+ years of relevant experience in a technical solution engineering role.
• Experience in mid-market to enterprise software/pre-sales environments.
• Strong ability to demo solutions and articulate value propositions to diverse stakeholders.

Responsibilities

• Collaborate with regional sales teams to convert prospects to customers.
• Deliver bespoke technical product demonstrations at meetings, webinars, and events.
• Present product messaging to highlight Freshworks value through demos and POC management.
• Respond to functional and technical inquiries and analyze customer workflows and infrastructure.
• Gather and convey customer requirements to central product management.
• Advocate for Freshworks products to prospects, customers, and partners.
• Coordinate with sales, product management, and client services to execute sales strategy.
• Train sales teams on product features and technical aspects.

Skills

Lead Solutions Engineer

Pre-sales

SaaS

ITIL/ITSM

Cloud infra

Dutch/Swedish

Stakeholder mgmt

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Job Description

Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.

Lead Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Your role and responsibilities

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

Qualifications

• Native level written and oral communication skills in Dutch or Swedish are required. Having any other European languages additionally would be an added advantage
• 5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments
• Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key
• Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments
• Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A colleague who enjoys working in a high-energy team environment

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.