Business Development Manager

Freshworks; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Life & Long-Term Disability insurance

Private Medical Insurance + HealthCash

Learning & Reading budget (£1,000/yr)

Fitness budget (£30/mo)

Cycle to work

Lunch when in office

Employee Assistance Program

25 days PTO

Tax support services

Job summary

Freshworks is seeking a London-based on-site Sales Development professional to manage a large volume of outbound prospecting via phone, email and other channels. You will qualify leads and connect them with our sales teams to drive regional revenue targets as an individual contributor.

The role focuses on developing a robust lead pipeline, defining campaigns with cross-functional teams, and continuously improving processes. English fluency and UK market experience are essential.

Qualifications

• Bachelor's or Master's degree desirable.
• Experience in sales or business development in high-velocity environments; cloud software sales a plus.
• Experience with the UK market.
• Fast learner with a passion for sales, customer service, and CRM tools.
• Excellent written and verbal communication; strong teamwork and self-motivation.
• Ability to thrive in a fast-paced, globally dispersed environment.
• Fluency in English.

Responsibilities

• Handle a large volume of daily outbound interactions with prospective customers via phone, email and other channels.
• Develop and manage your lead pipeline by prioritising and advancing many prospect conversations.
• Define and execute plans to meet and exceed role-based goals.
• Collaborate with marketing, sales and operations to design and execute campaigns.
• Help continually improve internal and external processes.
• Leverage marketing, pre-sales and sales executives to achieve objectives.
• Become an advocate for the Freshworks brand and CRM expertise.
• Provide regular reporting of pipeline status and forecast outcomes.

Skills

English fluency

Sales experience

UK market knowledge

CRM empathy

Communication

Team player

Self-motivation

Education

Bachelor's degree

Master's degree

Tools

CRM tools

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

• Work from our London office, as this is an on-site role.
• Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as anindividual contributor.
• Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
• Define and execute on plans and meet and exceed your role-based goals.
• Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
• Help to continuously improve our internal and external processes.
• Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives.
• Become an advocate for our brand and an expert in customer service and CRM.
• Provide regular reporting of pipeline status and conduct forecasting exercises.

Qualifications

• Bachelor's or Master's degree desirable.
• Ideally, first experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments. Cloud software sales experience is a plus.
• Experience with theUKmarket.
• Fast learner, driven to action, passionate about sales, customer service, and CRM tools.
• Enthusiastic about helping and serving clients, a high level of goal and customer orientation, and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player, and collaborator.
• Ability to thrive in a fast-paced, globally dispersed work environment.
• Fluency in English.

Additional Information

These are some benefits you can expect from us in return:

• Company-funded Life & Long-Term Disability insurance
• Private Medical Insurance + Health Cash Plan
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle to work Scheme
• Company-funded daily lunch when in the office
• Company-funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO)
• Discounted Tax Support Services

Please note that for this specific role, Freshworks is unable to provide visa sponsorship. All candidates must possess the valid right to work in the UK at the time of application and be able to provide evidence of this right prior to commencement of employment.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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