Lead Site Support Technician

Computershare UK; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Site Support Technician to join their Global Site Support team in London. This exciting role offers the opportunity to provide extensive IT support and guidance while leading a dedicated team. You'll be at the forefront of technology, helping executives and ensuring smooth operations across the business. With a focus on continuous learning and a supportive work environment, this position allows you to grow your skills and influence the global business landscape. If you thrive in a dynamic, high-pressure environment and have a passion for technology, this could be the perfect opportunity for you.

Benefits

Flexible work arrangements

Health and wellbeing rewards

Share purchase plan

Recognition awards

Team get-togethers

Qualifications

• Extensive Site Support experience in diagnosing and resolving IT issues.
• Leadership experience in guiding teams and managing service requests.

Responsibilities

• Act as escalation point for service requests and monitor service board.
• Provide technical support and solve problems for clients.
• Train and mentor Technology team members.

Skills

Windows Active Directory

Microsoft Office 365

Azure Active Directory

Network troubleshooting

Stakeholder management

Technical support

LAN & WAN technologies

Security threats mitigation

Job description

Location: London

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Our team are currently looking to recruit a Lead Site Support Technician to join the Global Site Support team based in London within Computershare Technology Services.

What makes this role exciting when there are other similar roles in the market?

• You will support executives in our major business units helping you to learn key information about the business and expand your network.
• You will be working with a growing Site Support team which is globally aligning for the first time; therefore, your influence will extend across the Global business.
• In this very varied role, each day will see new challenges and new ways to implement your skills.

A role you will love

As our Lead Site Support Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. You will act as a point of escalation for other team members, support executives, and serve as a role model for the Technology Site Support Team.

Previous experience in a leadership role where you have helped a team understand strategies is invaluable for this role.

Some key responsibilities:

• Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations.
• Provide wide-range technical support and solve problems to make technology straightforward for clients.
• Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
• Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning.
• Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies.

What will you bring to the role?

Your extensive Site Support experience will help you with the core requirements of this role which involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.

Other key skills required for the role include:

• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
• Excellent communication skills and stakeholder management at executive level.
• Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs.
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
• Current network troubleshooting skills, including excellent 'working knowledge' of LAN & WAN technologies and patching skills.

Does this sound like the role for you? Then feel free to apply or reach out for a chat!

Rewards designed for you.

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-SM1 #LI-Hybrid