Lead Site Reliability Engineer: Observability & Resiliency

JPMorgan Chase & Co.; Glasgow; On-site; GBP 90,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Software Engineer to lead site reliability efforts in a world-class commercial and investment banking context. You will drive resiliency design reviews, mentor engineers, and break down complex problems for teams while guiding medium to large products.

Expect strong ownership and cross-team collaboration. You will champion reliability, improve service levels with data-driven analysis, and own incident response, architecture, and telemetry pipelines in hybrid

Qualifications

• Formal training or certification on software engineering concepts.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Fluency in at least one programming language such as Java, Python, or Go.
• Proficiency and experience in observability through monitoring, SLO alerting, and telemetry collection using industry tools.
• Proficiency in CI/CD tools (e.g., Jenkins, GitLab, Terraform).
• Experience with containers and container orchestration (ECS, Kubernetes, Docker).
• Hands-on experience with OpenTelemetry collectors in production environments.
• Ability to expand and collaborate across different levels and stakeholder groups.

Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Design, implement, and maintain operational reliability for large-scale Opentelemetry pipelines on hybrid on-prem/cloud environments.
• Support telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheuse, Elasticsearch, OpenSearch optimizing for performance, real-time monitoring, logging, and alerting.
• Assess, refactor, and incrementally migrate custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability.

Skills

Site reliability

Observability

Java

Python

Go

CI/CD

Container orchestration

OpenTelemetry

Technical leadership

Education

Formal training in software engineering

Tools

Grafana

Prometheus

Datadog

Elasticsearch

OpenTelemetry

Job description

JPMorgan Chase & Co. is seeking a Software Engineer to lead site reliability efforts in a world-class commercial and investment banking context. You will drive resiliency design reviews, mentor engineers, and break down complex problems for teams while guiding medium to large products.

Expect strong ownership and cross-team collaboration. You will champion reliability, improve service levels with data-driven analysis, and own incident response, architecture, and telemetry pipelines in hybrid