Lead Site Reliability Engineer, Athena Core

JPMorgan Chase & Co.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Site Reliability Engineer to shape the reliability strategy for the Athena Core team within Markets Technology. You will lead a team, drive resiliency reviews, and mentor engineers across multiple domains.

The role focuses on incident leadership, service-level governance, and AI-enhanced reliability workflows to prevent outages and enable rapid recovery. Excellent technical breadth and communication are essential.

Qualifications

• Formal training or certification on site reliability engineering concepts and applied experience
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• An understanding of programming languages such as Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows with strong validation habits and awareness of data sensitivity
• A strong understanding of Linux, observability, and telemetry collection
• Proficient with CI/CD practices and tooling
• Proficient with containerization and orchestration
• Experience with troubleshooting networking technologies
• Advanced knowledge and ongoing self-education in technical disciplines

Responsibilities

• Lead site reliability initiatives to improve the reliability and stability of applications and platforms using data-driven analytics
• Drive collaboration to establish service level indicators and objectives with stakeholders
• Lead major incident management and post-incident analysis
• Leverage AI capabilities to accelerate triage, troubleshooting, and analysis
• Be the main contact during major incidents and provide rapid resolution guidance
• Mentor engineers and share expertise across domains
• Promote reuse-first AI-enabled reliability workflows in CI/CD, testing, and readiness
• Provide first-line support for the Athena Core team

Skills

SRE concepts

Leadership

Data-driven analytics

Incident investigation

Mentoring

Education

Bachelor’s Degree in Computer Science or equivalent

Tools

Python

Java/Spring Boot

.NET

Linux

CI/CD tooling

Observability tooling

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Banking, Markets Technology – Athena Core team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
• Be part of the first line of support for the wider Athena Core team.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and applied experience
• Bachelor’s Degree in Computer Science or equivalent
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• An understanding of programming languages such as: Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• A strong understanding of Linux, Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Proficient with continuous integration and continuous delivery practices and tooling
• Proficient with container and container orchestration
• Experience with troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies