Lead SRE - AWS Platform

JPMorganChase; Glasgow; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Lead Site Reliability Engineer to define the future of reliability across Infrastructure Platforms in the UK. You will drive resiliency, establish SLOs, and lead major incidents with deep domain expertise in cloud, observability, and AI-enabled workflows.

You will champion a strong reliability culture, collaborate with teams to reduce bottlenecks, and mentor peers while maintaining security and governance across large-scale production environments.

Qualifications

• Formal training or certification on site reliability engineering concepts and advanced applied experience.
• Hands-on experience with AWS in deploying, operating, and maintaining resilient workloads.
• Proficiency in reliability, scalability, performance, and enterprise architecture.
• Fluency in Python, Java/Spring Boot, or .NET.
• Observability including monitoring, SLOs, and telemetry across large environments.
• CI/CD practices and tooling, container orchestration, and networking basics.
• Experience using AI capabilities to improve SRE workflows with strong validation.

Responsibilities

• Champion SRE culture and document knowledge for communities of practice.
• Improve reliability and stability using data-driven analytics and bottleneck resolution.
• Define service level indicators and partner on SLOs and error budgets.
• Design and implement observability and alerting frameworks with telemetry.
• Lead major incident response and diagnose issues to minimize business impact.
• Share deep technical expertise and guide peers across the team.
• Drive AI-assisted reliability workflows across the software lifecycle.
• Validate AI-assisted outputs and manage data sensitivity and guardrails.

Skills

AWS

Python/Java/.NET

Observability

CI/CD

Containers

Networking

AI in SRE

resiliency design

Job description

Job Description

Assume a critical role in defining the future of a globally recognized firm and make a direct, meaningful impact in a space built for top achievers in site reliability engineering.

Assume a critical role in defining the future of a globally recognized firm and make a direct, meaningful impact in a space built for top achievers in site reliability engineering. As a Lead Site Reliability Engineer at JPMorganChase within Infrastructure Platforms, you bring deep technical expertise across multiple domains and play a key role in driving reliability outcomes for your team. You will conduct resiliency design reviews, break complex problems into digestible work, act as a technical authority for medium to large-sized products, and share your knowledge and experience with peers to raise the bar across the team.

Job Responsibilities

• Consistently champion site reliability culture and practices, documenting and sharing knowledge across your organization through internal forums and communities of practice
• Drive initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels, proactively identifying and resolving technology-related bottlenecks
• Collaborate with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets
• Design and implement observability frameworks and alerting strategies, including white and black box monitoring, service level objective-based alerting, and telemetry collection to ensure proactive detection and response
• Serve as the primary point of contact during major incidents for your application, applying strong diagnostic skills to identify and resolve issues quickly and minimize business impact
• Apply deep technical expertise within one or more technical domains, sharing knowledge and providing guidance to peers across the team
• Drive reuse-first adoption of AI-assisted reliability workflows across the software development lifecycle and toolchain practices (e.g., continuous integration/continuous delivery quality checks, test and validation automation, and operational readiness), ensuring traceability, auditability, resiliency, and security controls
• Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements

Required Qualifications, Capabilities, And Skills

• Formal training or certification on site reliability engineering concepts and advanced applied experience
• Demonstrated hands‑on experience with Amazon Web Services (AWS), including deploying, operating, and maintaining resilient, highly available workloads in a cloud environment
• Demonstrated proficiency in reliability, scalability, performance, and enterprise system architecture, with hands‑on experience conducting resiliency design reviews and implementing resiliency best practices
• Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET
• Proficient knowledge and experience in observability, including white and black box monitoring, service level objective alerting, and telemetry collection across large‑scale production environments
• Proficiency with continuous integration and continuous delivery practices and tooling
• Proficiency with container technologies and container orchestration
• Experience troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, with a demonstrated ability to evaluate and recommend suitable new technologies
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve site reliability engineering workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations

Preferred Qualifications, Capabilities, And Skills

• Experience with cloud platforms and infrastructure‑as‑code tooling in an enterprise environment
• Familiarity with chaos engineering principles and proactive resiliency testing practices
• Experience contributing to communities of practice, internal knowledge‑sharing forums, or engineering guilds
• Exposure to advanced observability platforms and distributed tracing in large‑scale production environments

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.