Lead SRE - AWS Platform

Hackajob Ltd; Glasgow; On-site; GBP 90,000 - 110,000; Full time

Job summary

JPMorganChase, in partnership with hackajob, seeks a Lead Site Reliability Engineer to strengthen reliability across our enterprise platforms. The role emphasizes advanced AWS operations, robust observability, and AI-enabled incident analysis within a globally recognized firm.

You will lead incident response, define SLOs, and promote data-driven improvements. The position offers enterprise-scale challenges in a structured environment with strong security and governance.

Qualifications

• Formal training or certification on site reliability engineering concepts and advanced applied experience.
• Demonstrated hands-on experience with AWS, including deploying, operating, and maintaining resilient workloads.
• Proficiency in reliability, scalability, performance and enterprise system architecture.

Responsibilities

• Champion site reliability culture and share knowledge via internal forums.
• Drive initiatives to improve reliability and stability of applications and platforms.
• Collaborate to establish service level indicators, objectives and error budgets.
• Design and implement observability frameworks and alerting strategies.
• Serve as primary incident contact to diagnose and resolve issues quickly.
• Drive AI-assisted reliability workflows across the SDLC with proper guardrails.

Skills

AWS

Python

Java/Spring Boot

.NET

Observability

CI/CD

Containers

Networking

AI in SRE

Cloud platforms

Tools

Docker

Kubernetes

Terraform

Job description

Salary: £100,000 - 100,000 per year

Requirements:

• Formal training or certification on site reliability engineering concepts and advanced applied experience
• Demonstrated hands-on experience with Amazon Web Services (AWS), including deploying, operating, and maintaining resilient, highly available workloads in a cloud environment
• Demonstrated proficiency in reliability, scalability, performance, and enterprise system architecture, with hands-on experience conducting resiliency design reviews and implementing resiliency best practices
• Fluency in at least one programming language such as Python, Java/Spring Boot, or .NET
• Proficient knowledge and experience in observability, including white and black box monitoring, service level objective alerting, and telemetry collection across large-scale production environments
• Proficiency with continuous integration and continuous delivery practices and tooling
• Proficiency with container technologies and container orchestration
• Experience troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, with a demonstrated ability to evaluate and recommend suitable new technologies
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve site reliability engineering workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations
• Experience with cloud platforms and infrastructure-as-code tooling in an enterprise environment
• Familiarity with chaos engineering principles and proactive resiliency testing practices
• Experience contributing to communities of practice, internal knowledge-sharing forums, or engineering guilds
• Exposure to advanced observability platforms and distributed tracing in large-scale production environments

Responsibilities:

• Consistently champion site reliability culture and practices, documenting and sharing knowledge across our organization through internal forums and communities of practice
• Drive initiatives to improve the reliability and stability of our teams applications and platforms using data-driven analytics to improve service levels, proactively identifying and resolving technology-related bottlenecks
• Collaborate with our team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets
• Design and implement observability frameworks and alerting strategies, including white and black box monitoring, service level objective-based alerting, and telemetry collection to ensure proactive detection and response
• Serve as the primary point of contact during major incidents for our application, applying strong diagnostic skills to identify and resolve issues quickly and minimize business impact
• Apply deep technical expertise within one or more technical domains, sharing knowledge and providing guidance to peers across the team
• Drive reuse-first adoption of AI-assisted reliability workflows across the software development lifecycle and toolchain practices (e.g., continuous integration/continuous delivery quality checks, test and validation automation, and operational readiness), ensuring traceability, auditability, resiliency, and security controls
• Use enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements

Technologies:

• AI
• AWS
• Cloud
• Support
• Java
• Marketing
• Python
• Security
• Spring
• Spring Boot
• Web
• ASP.NET

More:

We are JPMorganChase, partnering directly with hackajob to hire for this Lead Site Reliability Engineer role within Infrastructure Platforms. This role gives you the opportunity to help define the future of a globally recognized firm, make a direct impact on reliability outcomes, and act as a technical authority for medium to large-sized products. We offer a first-class business in a first-class way approach, a strong culture of diversity and inclusion, and a corporate functions environment where our teams support finance, risk, human resources, marketing, and other essential business areas.

last updated 36 week of 2026